I can't turn off the camera ( even though in the app it says it's off) and can't use the joystick to rotate it

Answered

babyrubyredgirl

• October 07, 2025 04:06

I can't turn off the camera ( even though in the app it says it's off) and can't use the joystick to rotate it

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  Blurams Support

  • October 07, 2025 14:20

  Hello, regarding the issue that you cannot turn off the camera and cannot use the joystick to rotate, it may be related to the status, connection, or settings of the device. First, please confirm the following aspects:
  
  1. Device status: Please check the status of the device's indicator light to determine whether it is working properly or malfunctioning. A red light indicates that the device is not added or offline, a green light often indicates normal operation, and a flashing light indicates that the device is connecting or attempting to connect to the network.
  
  2. Connection status: Ensure that the device has successfully connected to the network and the status displayed in the app is offline or closed. Sometimes, although the device is displayed as closed in the app interface, it is still running or there is network delay.
  
  3. Device permission settings: Please make sure that the relevant control permissions are enabled in the device settings of the app, especially the joystick and camera adjustment permissions.
  
  4. Reconnect: Try to reconnect the device. You can select "Disconnect" in the app and then reconnect, or reset it through the device's menu.
  
  5. Software version: Make sure your app is the latest version. It is recommended to check for available updates.
  
  6. Device restart: Long press the RESET button on the device to restart the device and observe whether the indicator light status and app display change synchronously.
  
  If none of the above methods solve the problem, please provide your device model (such as A30, A31, D10S, etc.), and explain when the problem started and whether it occurred after a specific operation, so that I can provide more targeted assistance.
  
  Please try these steps first and let me know the specific situation of your device. We can further help you troubleshoot.

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