Refund
Answered
Can I please get a refund? I don't want to keep going back and forth. I have used this several other times (short periods). I don't need a year! Please advise as soon as possible. Thaks.
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Hello, regarding the issue of refunds, handling your request requires specific information about your purchase and usage time. Please provide the following information: your device model, purchase method, and specific usage, so that I can better verify and provide assistance for you.
Please rest assured that our Cloud as a Service subscription is a virtual service and cannot be refunded or exchanged once activated. If your problem is related to the device, we suggest that you can stop the current Cloud as a Service subscription or choose the corresponding service period according to your actual usage needs. We also suggest that you can manage your subscription on the [My Cloud as a Service] page. If you need to cancel the subscription or adjust the service time, you can do it in this way.
In order to better assist you, please confirm whether you have any outstanding unsubscribe operations or whether you need to turn off automatic renewal to avoid unnecessary fees in the future.
If you feel that your special situation requires individual handling, it is recommended that you directly contact the channel or finance department where you purchased for further processing.
Please provide more detailed usage information or specific requirements so that I can help you find the most suitable solution.0 -
Hello,
I would like a refund for $108.25, the remaining 10 months of the recent auto renewed subscription on 9/26/2025 for $129.90.0
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