Skip to main content

Mr Giuseppe

Answered
giuseppeferraro1974
Hi I have install 4 indoor bluerams camera dome light 2. All working good apart from I cannot talk via the camera with my family. I am able to set up the alarm of the camera and is working fine. Could you please help me solving the issue?
0

Comments

1 comment

Date Votes
  • Blurams Support
    Hello, regarding the issue that you cannot make two-way calls through the Blu-ray camera, I will provide you with some troubleshooting suggestions.

    First, please confirm whether your device model supports two-way voice function. According to what you mentioned, it is the indoor Dome Light 2 of the Blu-ray series. If it is a device of the A series or A31 model, they generally support full-duplex voice call function, but the support situation may vary depending on the device model.

    To better assist you, please provide the following information:
    Your specific device model (such as A10C, A30, A31, etc.).
    - Did you make the call through the mobile app or another way?
    When did the problem start to appear?
    Did you see any prompts or error messages when trying to use the call function?

    When troubleshooting, you can try the following steps:
    Make sure your device supports voice calls: Please confirm that your device model supports two-way voice (such as A10C, A11, A21C, A31, etc.).
    2. Check device settings : Go to [Preferences/Settings] on your device and make sure the "Full duplex" or voice call function is turned on.
    3. Test network connection : Confirm that your network environment is stable and the Wi-Fi connection is good. Unstable network may affect voice calls.
    4. Confirm permission settings : In the mobile app, make sure the app microphone has been grantedWind and speaker permissions to ensure normal voice function.
    5. Try to restart the device and app : Close the device and try again after restarting; at the same time, log out and log in to the app again.
    6. Check the calling function in the app : On the device details page, click the "Call" button to confirm whether there is a pop-up prompt or whether the connection cannot be established directly.

    If the above steps do not solve the problem, please provide the detailed model and any prompt information related to the device, and we can further guide you.

    Please tell me the specific model of your device so that I can provide you with a more accurate solution. Also, is it convenient for you to provide feedback after trying the above steps? This way, I can help you more specifically.
    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post