No audio in recordings
Answered
I have the option for audio turned on, confirmed that the microphone is on and there is no audio in any of my recordings
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Hello! You mentioned that there is no sound in the recording, even though you have turned on the audio option and confirmed that the microphone is turned on. Let me help you analyze the possible reasons and provide corresponding solutions.
Device model affects function: Some Blurams devices support device microphone sound collection. For example, models such as A10C, A31C, A31, A33, A21C, A31-2k all support device microphones. If your device does not support microphone recording, there will be no sound in the recording.
2. Microphone permissions or settings: Even if the device supports audio recording, the audio recording function needs to be enabled in the application settings, and make sure that the mobile app has access to the microphone.
3. Differences between cloud storage and local storage: Cloud storage video recording supports audio recording function, while some devices may not enable sound recording when recording with an SD card.
4. Software version issue: Low firmware or App version of the device may cause abnormal audio recording function.
5. hardware failure: equipment microphone damage or abnormal connection, may also cause no sound.
6. Recording mode issue: If you are using silent mode or the function of turning off sound for video, the sound will not be recorded.
[Solution]
1. Confirm that the device model supports audio recording function. You can provide the device model to confirm the support.
2. Confirm that the microphone is turned on in [Preferences/Settings] of the device in the App. Confirm that cloud recording or local recording is turned on.The audio recording switch is enabled.
3. Confirm that the phone system grants microphone permissions to the Blurams App:
- iOS users: Settings - > Blurams- > Microphone, allow access.
Android users: Settings - > Apps - > Blurams - > Permissions - > Microphone, allow access.
4. Confirm that the phone's sound is turned on when the video is played, and it is not in a mute or low volume state.
5. Try upgrading the device firmware and updating the Blurams App to the latest version, and check if there are any available updates in the App device list or preferences.
6. If recording with an SD card, make sure that the recording mode supports audio recording and that the SD card is working properly. It is recommended to try switching to cloud recording to test if there is any sound.
7. Turn off the device's video mute or turn off the sound function. If turned on, turn off and restart the device.
8. If the above steps do not work, try restarting the device or adding the device again. Sometimes resetting network and software settings can solve the problem.
9. If it still cannot be solved, it may be a hardware problem. It is recommended to contact the official customer service for equipment inspection or repair.
I understand that not recording sound may cause inconvenience and inconvenience to you. Please rest assured that we will assist you step by step in troubleshooting and solving the problem. In order to more accurately help you locate the problem, please tell me your device model, App version number, and the time when the problem began. At the same time, tell me what operations you have tried, whether you have seen abnormal indicator lights on the device or heard abnormalFrequent voice prompts? This makes it easier for me to provide you with more specific help.
Looking forward to your reply, we will work together to solve your problem.0 -
Still no sound. Lots of people talking about it. No resolution.
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