Camera not connecting to WiFi and app
Answered
The first installation it was connected and I can view from the app. My childminder then turn off the switch where I plugged the camera, since then I can't connect the camera to the Wi-Fi nor view.
If I try to start all over over, I can't hear the beep sound, if I claim that I heard, the camera can't scan the q-code, so that's where I am stucked.
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Hello, regarding the issue of your camera not being able to connect to Wi-Fi and apps, I have analyzed and provided all possible solutions for you.
1. Power supply and indicator light check:
You mentioned that the child caregiver turned off the power switch of the camera, which caused it to be unable to connect afterwards. Please confirm that the camera has been properly powered on and whether the original power adapter and cable have been used to ensure stable power supply.
Observe the status of the device indicator light (red light, green light, etc.). The green light is always on when it is working normally, and the red light may flash when it cannot be connected. Please confirm whether the indicator light is responsive.
2. Reset operation:
Due to the inability to hear the reset tone, please press and hold the RESET button on the device for a slightly longer time (about 5-10 seconds) to confirm if there is a change in the indicator light (red light flashing).
If there is no response, try to confirm whether the device has entered network configuration mode. It is recommended to confirm again whether the reset operation is correct.
3. Wi-Fi and network environment:
Confirm that the phone and camera must be connected to the same 2.4GHz Wi-Fi network (except for A33 which supports 5GHz, all other devices can only connect to 2.4G network).
The router in Home Inn is dual-band. Please make sure to enable the 2.4GHz frequency band and try to place the device as close to the router as possible to eliminate weak signal issues.
Confirm that the router can access the internet normally, and the phone is connected to the Wi-Fi and the network is smooth.
If you change the Wi-Fi name or password, you need to reconnect your device to the new network.
4.Add device process:
Open the Blurams App, click "+" to add a device, select the correct device model and Wi-Fi connection method (QR code scanning, AP mode, etc.).
Ensure that the QR code displayed on the phone screen is clear and the camera is aligned when the device scans the QR code or enters the distribution network mode.
If the device cannot scan the QR code, try removing the screen protector and cleaning the camera lens.
When configuring the network, the app needs to obtain the Wi-Fi and location permissions of the phone. Please make sure the permissions are enabled.
5. If the above steps still cannot complete the network distribution, it is recommended to try the following methods:
- Press and hold the RESET button, wait for the red light to blink, and then switch to AP mode for network configuration: the phone first connects to the Wi-Fi hotspot generated by the device (such as CAM_xxxxxxx), and then returns to the network list in the App to select home Wi-Fi for connection.
- Try restarting your phone and router and try again.
The above is an effective troubleshooting and solution based on the situation you described, combined with the situation where there is no prompt sound when resetting the device and the QR code cannot be scanned. If convenient, please tell me the specific model of your camera, as well as the detailed indicator light status and sound prompts that appear during your operation, so that I can troubleshoot the problem for you more accurately.
You can try the above steps, and don't worry, we will help you solve all the connection problems. Looking forward to your further reply, so as to better help you restore the normal use of your device.0
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