Delayed notification
Answered
I would have motion in the room, but I would get a notification on my phone 2-3 hours later. It started today when I noticed the delay of notifications.
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Hello! Regarding the notification delay issue you encountered, it may be caused by multiple reasons. In order to better help you analyze and solve the problem, I will provide you with comprehensive guidance based on our knowledge of blurams devices and systems.
Analyze possible reasons:
1. Network latency or instability: unstable network connection between the device and the phone may cause notification delay. The device needs to upload the detected events to the server through the network, and the server then pushes the notification to the phone. If the network is slow, the notification may be delayed for a long time.
2. App or mobile system permission settings: Whether the APP has the permission to enable push notifications is very important, or the mobile system restricts functions such as background refresh, which may also cause delays.
3. Device status or firmware issues: The device may experience a temporary network outage or abnormal status, or the device firmware may have a bug, thus delaying the notification push.
4. Server latency: Although less common, server processing push delays can also occur, especially during peak hours.
5. Cloud as a Service subscription status: Some advanced notification functions depend on Cloud as a Service. Exceptions in Cloud as a Service or subscription expiration may also affect the timeliness of notifications.
6. Notification setting frequency or "notification blocklist" time period setting: If the push time period is set to limit or reduce the notification frequency, it may also cause a delay in receiving notifications.
Comprehensive solution:
1. Network check:
Confirm that the Wi-Fi network connected to the device is stable and the network signal near the device is good.
- Mobile networkConnection is normal. It is recommended to visit popular websites with a mobile system browser to confirm network connectivity.
If your device needs to be connected to a 2.4GHz network, please make sure that both the device and the phone are connected to the same 2.4GHz network (except for A33 which supports 5GHz).
2. App push permission check:
- iOS System: Go to [Settings] - > [blurams] - > [Notifications], make sure "Allow Notifications" is turned on, and there are no notification restrictions.
Android system: Open phone settings - > App notification management - > Find the blurams app, make sure the push notification permission is turned on and allow it to run in the background.
3. Adjustment of in-app notification settings:
Go to Device [Preferences/Settings] - > [Notifications], make sure "Allow Notifications" is turned on.
Check if event notifications (such as action detection and sound detection) are enabled.
- Check the notification frequency, it is recommended to set it to more frequent or default.
Check if there is a set "stop notification time" period to avoid delay caused by false triggering.
4. Device restart and firmware update:
Restart the device first, sometimes device network reconnection can solve the delay problem.
- Check the firmware version of the device on the App, and update it timely if there is the latest version.
5. Cloud as a Service and Account:
Confirm whether the Cloud as a Service subscription is valid. If it involves advanced features such as pet detection and facial recognition, Cloud as a Service must be enabled.
6. Log in to your account againAccount:
- Sometimes the account login status is abnormal, which may affect the notification. You can try to log out and log in to the blurams account again.
7. Turn off power saving mode or set allowlist:
Some mobile phone power-saving policies may restrict background push notifications. Please check if your phone has imposed self-starting and background running restrictions on the blurams app.
8. View exception alerts:
Go to the Security Center of the app to check if there are any abnormal login or device abnormal prompts.
Comfort and advice:
I can understand the concern of missing important information due to delayed notifications, which can indeed affect your device experience. Please rest assured that we will do our best to assist you in finding and solving the problem, ensuring that your device can send notifications in a timely manner and ensuring the safety of your home.
To better assist you, please provide the following information:
Which Blurams device model are you using?
When did this problem start to appear?
- Are you an Android or iOS phone? What is the phone system version?
Did you try any other actions, such as restarting your device or phone, when the notification was delayed?
Are you currently subscribed to Cloud as a Service?
We look forward to your feedback so that we can provide you with further and more accurate assistance.0 -
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