Device sharing not working

Answered

laz311080

• September 12, 2025 19:48

I shared my indoor and outdoor camera with my wife, which has worked fine up until now. Now all my with can see is a black screen. We have unshared and reshared. Uninstalled the app and cleared the cache. Internet connection is fine. We are literally sat next to the router. My camera feed is fine and the signal is strong but my wife can only see a black screen for both devices.

0

• 

  scall0963

  • September 12, 2025 23:56

  I am having the exact same problem. Tried everything. I share with my parents in South Carolina and now not working. Just started probably 24 hours or so ago. Please help...someone.

  0
• 

  o.spallanzani

  • September 13, 2025 09:13

  I am having the exact same problem.

  Sharing hasn't been working for two days.

  They're probably have sever issue.

  0
• 

  Blurams Support

  • September 15, 2025 01:38

  Thank you for reaching out to us with your issue. I'm sorry to hear about the problem with your wife's camera feed, and I understand how frustrating that must be.
  
  Here is a checklist you can follow to troubleshoot the issue:
  
  1. Device Verification:
  - Ensure both cameras are online and functioning properly on your own app. Verify whether they are powered on and not experiencing any anomalies.
  
  2. Account Verification:
  - Double-check that your wife's account has access to the correct sharing permissions, including live streaming and playback. Navigate to Preferences -> Device Sharing -> Invite Family to verify and adjust sharing permissions.
  
  3. Internet Connection:
  - Confirm that your wife’s phone has a strong and stable internet connection, as poor connectivity can affect streaming capabilities. Although you're near the router, it's worth checking any obstacles or interferences.
  
  4. App Permissions:
  - Ensure the app on your wife's phone has all necessary permissions for internet, storage, and notifications.
  
  5. App Update:
  - Make sure both you and your wife have the latest version of the blurams app installed, as updates might resolve existing bugs.
  
  6. Device Reset:
  - Consider resetting the cameras. Perform a reset by pressing and holding the reset button until the indicator light changes to its initial state. Re-add the cameras following the standard setup process.
  
  If none of these steps resolve the issue, I recommend trying to view the video feeds on a different device or logging into your account using your wife's phone to see if the problem persists across different devices.

  0

Please sign in to leave a comment.