my subscription renewal

Answered

tpar00400

• September 05, 2025 17:16

I am inquiring as to my annual renewal that was deducted from my account twice.

It appears that 2 of my 3 devises are expired at this time.

Please explain the status of my subscription.

 

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• 

  Blurams Support

  • September 08, 2025 01:36

  Hello, regarding your subscription renewal issue, it is recommended that you first confirm whether there are two valid Cloud as a Service plans in "Manage Plans" and check the Cloud as a Service status bound to each device. If your account shows records of duplicate charges, it may be because each device has purchased a Cloud as a Service subscription separately, or duplicate operations occurred during the renewal process.
  
  Regarding the status of devices, expired devices will no longer be able to use cloud storage and certain cloud functions. It is recommended that you check the Cloud as a Service valid period corresponding to each device in "Manage Plans" and ensure that there are no duplicate subscriptions.
  
  To better assist you, please provide:
  - Your device model and number of devices
  - Subscription specific plan (e.g. month/year)
  - Confirmation information related to your order or charge (detailed charge time and amount)
  
  In addition, it is recommended that you check if there are any duplicate deductions in your payment account. If confirmed incorrectly, you can contact the payment channel for a refund.
  
  If you need detailed account and subscription analysis, please log in to the "Manage Plans" page to check the subscription details. You can also provide your device information (model and serial number) for me to analyze, but please do not disclose personal privacy information.
  
  Thank you for your understanding. The normal use of your device and account is very important to us. We will do our best to help you solve this problem.

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