My wifi changed and I need to update it on my camera. Will I lose my cloud recordings?
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I changed wifi. When I tried to go to network info > update wifi > add device, it shows me the add camera set up screen. I assume this will mean it will delete/reset and re-add my device to use with the new wifi. Will I lose the recordings in my cloud?
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Hello, the question you raised is crucial. After replacing the Wi-Fi, updating the Wi-Fi connection of the device usually involves reconfiguring the network and may require re-adding the device. This operation generally does not affect your cloud recording data because the recorded data stored in the cloud is saved on the cloud server and is not related to the local connection status of the device.
Specifically, updating Wi-Fi settings provides a way for devices to connect to a new network, but the cloud recording content of the device will not be deleted when reconnecting to Wi-Fi. As long as your Cloud as a Service subscription is still valid, the recording data will be securely stored in the cloud and will not be lost due to changes in the device network.
We suggest that you confirm that your Cloud as a Service subscription is still valid before updating your Wi-Fi, and ensure that the device can successfully connect to the new network after the update is completed. If you are worried about problems during the operation, you can backup important local recordings (such as videos stored on SD cards) before operation, just in case.
In order to better assist you, please provide your device model so that I can provide detailed guidance on the operation steps and confirm the relevant function support. You can also tell me the specific problem you encountered after replacing the Wi-Fi, or whether the device has successfully connected to the new network. This way, I can provide you with more accurate suggestions.
Please continue to tell me your specific situation!0 -
Please help me
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