Camera jumping

Answered

guy

• September 03, 2025 22:24

When looking at historical posts eg 10 mins ago I pull it down to the video and it jumps straight back to current position

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  Blurams Support

  • September 04, 2025 01:12

  Hello, according to the situation you described, when your device is watching historical recordings, the video will jump back to the current time point. This may be caused by the following reasons:
  
  1. Network connection problem: An unstable or poor network may cause video buffering or loading delay, which can lead to jump problems. It is recommended to ensure that your Wi-Fi connection is stable, especially to confirm that the network you are using is a 2.4GHz network (except for A33 supporting 5G), and the signal strength is good.
  
  2. Device or APP version: Sometimes software version or firmware bugs may affect the video playback experience. You can try updating the app to the latest version or checking whether the device firmware is up to date.
  
  3. Cache or storage abnormalities: Insufficient cache or storage space may also cause abnormal video playback. Clear the phone cache or try to restart the device and APP.
  
  4. Video file corruption: If the stored video file is damaged, there may also be jumping during playback. It is recommended to confirm whether the status of the SD card or cloud storage is normal.
  
  To better assist you in solving the problem, please provide the following information:
  What is the equipment model?
  When did this problem start to appear?
  Have you tried restarting the device or reinstalling the app during use?
  Is your network environment stable? How is the internet bandwidth?
  
  At the same time, we suggest that you:
  Confirm that both the device and app have been upgraded to the latest version.
  Check the stability of the network connection.
  Try to reproduce the problem at different times or in different network environments.
  
  IfThe above suggestions cannot solve the problem. You can continue to tell me your specific situation, or describe whether you use cloud storage or SD card to store videos, so that I can provide you with more targeted help.

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