Camera playback not working in browser

Answered

simonebh.oliveira

• September 02, 2025 17:59

I have 2 of this camera: https://www.amazon.com/dp/B0CDSLBHQX?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1

I added SD card in both of them. Both of them are working fine from iphone app when playback.
From chrome browser only one camera is working the playback. Only difference i can see is that the one working in the browswer is still on the Recording trial plan. 

Thanks

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• 

  Blurams Support

  • September 03, 2025 01:13

  Hello, according to the information you provided, you cannot play the recordings of two cameras normally in the browser, only one is playing normally, and only that one is still trying the cloud storage plan.
  
  Analysis:
  1. Video playback cannot use the browser function normally, common reasons may include the camera is not bound to the official cloud storage plan, browser access permission settings, or device storage configuration problems.
  2. You mentioned that only the camera that is still in the trial plan can play normally on the browser, indicating that the status of the cloud storage plan may have a certain impact on video playback.
  3. Another camera that has been cancelled or not bound to the official cloud storage plan may not be able to access the recordings stored in the SD card through the browser.
  
  Solution:
  1. Confirm that all cameras are properly bound to the cloud storage plan and ensure that the recordings tried to access through the browser are stored in the cloud or have been properly set up for SD card storage. If only during the cloud storage probation period, consider renewing the official cloud storage plan to ensure access to the recording data.
  2. Log in to your Blurams account in the browser, enter the relevant page of "Cloud Storage" or "Cloud Video", check the storage status of all devices, and confirm that the video has been successfully saved and can be accessed.
  3. If the recording is stored on the SD card, you can switch to the playback page of the SD card recording (non-cloud storage) when viewing the recording in the browser to ensure that the browser has permission to access the SD card recording file.
  4. Try clearing the browser cache or switch to another browser (such as Firefox or E).Verify if it is a browser compatibility issue.
  5. Confirm browser permissions: In the Chrome browser settings, allow the website to access the storage device and request relevant permissions.
  6. Update your browser to the latest version to ensure compatibility with the latest web technologies.
  
  Guide:
  In order to better assist you in solving the problem, it is recommended that you provide:
  The specific storage plan for binding two cameras (cloud storage cloud plan or SD card only).
  - You try to access the specific path or file interface screenshot of the video in the browser.
  Has the device been upgraded to the latest firmware version?
  
  If it's convenient, please confirm the detailed status of the bound cloud storage plan and whether you can still access other recordings in the browser after trying to log in to the account again.
  
  You can also try to confirm the recording storage status of the SD card on the Facility Management page to ensure that the recording has been successfully stored to the SD card and avoid potential problems with storage settings.
  
  If you need further help, please let me know the steps you tried and the specific situation you encountered.

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