App not working
Answered
The app is not letting me see my devices today and has now logged me out. It's not letting me log back in with my correct password. I got login error 283504. What is happening, can it be fixed soon?
1
-
Came back online circa 15.00 hrs GMT
0 -
Hello, regarding the login issue you encountered and BigInt 283504, I can help you with some troubleshooting and solutions. Based on the information you provided, there may be several possible reasons:
Account temporarily locked: After entering the wrong password multiple times, the account may be temporarily locked by the system for 15 minutes. Please confirm if this period has passed.
2. Network connection problem : Ensure that your mobile network connection is stable. It is recommended to switch to a stable Wi-Fi environment to avoid network fluctuations affecting login.
3. App version issue : Please confirm that your app is already the latest version. If not, please update to the latest version from the app store.
4. Account status abnormality : If the account has any abnormal login or security concerns recently, it may affect the login experience. You can try to visit the official website of blurams in the system browser to confirm the account status.
5. Server temporary failure : Sometimes platform maintenance or server temporary problems may also cause login failure.
To better help you solve the problem, it is recommended that you try the following steps:
Try logging in again after waiting for 15 minutes.
Confirm that both the phone and app have been updated to the latest version.
Check the network environment to ensure that the network connection is normal.
If the issue remains unresolved, please provide the following information for further investigation:
- Your device model and app version number
- Specific time of error
Have you tried restarting?Mobile phone or reinstall the app.
At the same time, it is also recommended that you log in to the blurams official website account to check for any account security notifications.
If the above operations still haven't helped you, please don't worry. The problem will generally be solved after the background system maintenance is completed. The security of your device and account is very important, and we will continue to monitor the progress of this issue.
Please let me know your device model and app version, or any other details, and I will assist you in handling this issue as soon as possible.0
Please sign in to leave a comment.
Comments
2 comments