Login Issue

Answered

karyn.corry

• September 01, 2025 12:16

Earlier, the cameras became ‘unavailable’. Closed app but then couldn’t log in again. Checked settings, restarted phone and cameras, deleted and reinstalled app. Still not able to login. Is there a general app glitch??

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  deb

  • September 01, 2025 12:19

  Having the same problem - unable to log into app.

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  Blurams Support

  • September 02, 2025 01:10

  Hello, regarding your login issue, I understand that this may cause some trouble. According to your description, the device previously became "unavailable" and even after reinstalling the application, it still cannot be logged in, which may involve several potential reasons.
  
  Firstly, it is recommended to confirm whether your account info is correct and ensure that there are no input errors. Please check the following points:
  
  Account Status: Ensure that your account is activated and not locked or temporarily frozen. For example, due to multiple incorrect password entries, the account may be temporarily locked for 15 minutes.
  
  2. Network connection: Please confirm that your mobile network connection is stable and you are using normal Wi-Fi when logging in. It is recommended to try switching networks or restarting the router.
  
  3. Account login status: If there are other devices or browsers that can log in to your account normally, please try logging in in the browser to confirm whether the account is normal.
  
  4. App version: Make sure the app you are using has been updated to the latest version, as sometimes older versions may have compatibility or bug issues.
  
  5. Account security: Confirm that there is no account theft or abnormal login, especially after multiple failed attempts to log in.
  
  If the above confirmation is correct, but you still cannot log in, it is also possible that the system is temporarily malfunctioning. We suggest that you try again later or contact Blurams customer service to provide your device model and account info (to avoid revealing sensitive data), so that we can check whether there is any system maintenance or service interruption.
  
  To better assist you, please provide:
  - The specific device model you are using
  - The specific time period of the problem
  - Specific login prompt information or BigInt
  - Your mobile operating system and app version
  
  This way I can help you troubleshoot problems more specifically. Thank you for your understanding.

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