A31 No Sound or Sound Notifications

Answered

nodakkid1131

• August 27, 2025 18:50

I am no longer get sound notifications or getting any sound with recorded event. I have three different models of the BluRam video cameras which don't have this issue. I followed all of trouble shooting steps and nothing. Help!

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  Blurams Support

  • August 28, 2025 01:27

  Hello, regarding the issue of your A31 device not having sound or sound notification, I understand your problem very well. Let's investigate this issue together.
  
  First, make sure your device has enabled the sound notification function. Please go to the device's "Settings" - > "Notifications" in the APP, confirm that "Sound Notifications" are enabled, and relevant event notifications (such as sports, sounds, etc.) are allowed to be pushed.
  
  Next, please check the audio settings of the device. Go to [Device Preferences] - > [Sound Settings], make sure the sound switch is turned on, and adjust the volume to the appropriate position.
  
  In addition, confirm whether your phone system permissions have been granted to the APP microphone and notification permissions. The specific steps are:
  - iOS system: Go to [Settings] - > [blurams], make sure [Notifications] is turned on, and [Microphone] permission is allowed.
  Android system: Go to [Settings] - > [Applications] - > [blurams] - > [Permissions], confirm that both [Microphone] and [Notification Permissions] are allowed.
  
  At the same time, it is recommended:
  Verify that the volume of the device has not been muted or set too low.
  Confirm that the device has not accidentally touched the "mute" or "do not disturb" mode.
  
  If all of the above is confirmed, but the problem is still unresolved, please try the following actions:
  Restart the device and phone.
  Reset the sound notification settings on the device in the APP, and then turn it back on.
  Reinstall the app to ensure the latest version is used.
  
  Since you have tried all the regular troubleshooting steps and the problem persists, we recommend that youContact the after-sales customer service to provide the specific model and software version of the equipment for more in-depth fault diagnosis.
  
  Please let me know at your convenience:
  The specific model or version number of the device.
  - The specific time when the equipment malfunctioned.
  Did you perform any special operations during use?
  
  I will provide you with more targeted assistance based on your supplementary information.

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