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E20C solar camera

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rhfarm2
I cannot get the E20C camera to show in my blurams app. I have several other blurams cameras
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  • Blurams Support
    Hello, regarding the issue where your E20C solar camera cannot be displayed in the blurams application, I suggest you follow these steps to troubleshoot:

    1. Confirm the device status:
    Make sure the indicator light of E20C is normal. Usually, a green light means the device is working properly. A red light or no light may indicate an unsuccessful connection or the device is not powered on.
    2. Check the network connection:
    Please ensure that your solar camera is properly connected to the network, especially if it needs to support 2.4GHz Wi-Fi. Many devices do not support 5GHz networks.
    Your phone should also be connected to a stable network to confirm that the network is normal.
    3. Try adding the device again:
    In the blurams application, click "+" to add a device, select the corresponding addition method (such as QR code scanning or AP mode), and ensure that the device enters the distribution network status (the indicator light flashes red or you hear a prompt sound).
    If the device does not appear in the device list or fails during the addition process, you can try resetting the camera (hold down the RESET button until you hear a beep or indicator light change).
    4. Check the equipment model support:
    According to the Knowledge Base you provided, the functions supported by E20C are not specifically listed, but generally support basic functions such as WiFi connection and device scanning.
    5. Confirm your APP version:
    Make sure the blurams app is the latest version. It is recommended to update before trying to add devices.
    6. Confirm whether the device isAlready bound in other accounts or applications.
    If the device is already bound to another account, it may be necessary to unbind or log in with the same account.
    If the above steps still cannot be resolved, you can provide the status of whether the device has successfully connected to the network (red light flashing, indicator color, etc.), as well as the addition method you tried, to help me assist you in more detail.

    In order to assist you in a more targeted manner, please provide:
    - Specific status of the device (indicator color and blinking status)
    - The addition method you used (QR code, AP mode, etc.)
    Have you ever successfully added other devices?
    Whether the device is managed by other accounts, etc.

    Please let me know your progress or specific tips after trying the above steps, and I will continue to help you investigate in depth.
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