Error 283504 on my log in

Answered

gaby_kantim

• August 10, 2025 14:19

Hi I come on holliday with the cámara and when I programa it in is not work is give me this error I try to uninstal the app and install again to see if is work bit not

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  Blurams Support

  • August 12, 2025 01:49

  Hello! Based on your feedback on Error 283504 login error, we will analyze and troubleshoot common answers about login issues in our Knowledge Base.
  
  Analysis:
  1. Error 283504 itself has not been specifically explained in Knowledge Base, but common causes of login errors include unstable network or account abnormalities.
  2. You mentioned that trying to uninstall and reinstall the APP was ineffective, and the problem may be related to the account status or network configuration.
  3. You are using the camera while on vacation, and the network environment where the camera is located may be affected.
  4. In addition, please make sure that both the device and the mobile phone are connected to a stable network when using it.
  
  Solution:
  1. Ensure that the network connection of your mobile phone is stable and smooth. You can open the built-in browser of your mobile phone to visit any website to confirm whether the network is normal.
  2. If there is no problem with the network, confirm whether your account is normal:
  - Confirm whether the account has been registered and activated.
  - Check whether the account password is entered correctly, and the password is case-sensitive.
  If the password is incorrect too many times, it may be temporarily locked and try to log in again after 15 minutes.
  3. Try to reset the password:
  Click "Forgot Password" on the login page, and a reset email will be sent to your email (please check the spam box).
  4. Confirm that the APP has been updated to the latest version to avoid login exceptions caused by version incompatibility.
  5. Try to switch the network environment (such as Wi-Fi switching to data traffic or vice versa) and log in again.
  6. If you are abroadTo use the camera, you need to confirm that the network where the device is located supports access to the Blurams server.
  
  Comfort:
  We understand that it may be inconvenient for you to encounter situations where your device cannot be used while on vacation. We will do our best to help you solve the login problem as soon as possible and allow you to use the product with peace of mind.
  
  Guide:
  In order to better assist you, could you please provide the following information?
  Which Blurams camera model are you using?
  Is the account you logged in newly registered or the one you have been using before?
  - Was the network environment you tried to log in to Wi-Fi or mobile data?
  Have you received any more specific error messages or other abnormal phenomena?
  Did you fail to log in to the mobile app or the web version?
  
  We look forward to your feedback and will provide you with further guidance based on specific circumstances.

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