Live video not working in app, but does on desktop

Answered

gmirwin1

• July 27, 2025 17:22

I just bought an Omni outdoor camera and installed it.  The live video feed works fine (with a 5 sec delay) on my laptop, but does not on the app on my phone.  WiFi is still connected.  Is this an issue with the app?  It seems that a few folks have found this problem with the app.

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• 

  Blurams Support

  • July 28, 2025 01:37

  Hello, regarding your issue, LIVE videos cannot be displayed normally on the mobile app, but can be viewed normally on the computer. There may be several reasons for this:
  
  1. Network connection: Please make sure your phone is connected to a stable Wi-Fi and the network speed is fast. If the network is slow or unstable, it will affect the loading of the LIVE stream.
  
  2. App permission settings: Please confirm that your phone has granted the blurams App access to the network and permissions, especially the background data and storage permissions.
  
  3. App version: Please check whether your mobile app is the latest version, if not, please timely update to the latest version to ensure that you get the latest features and fixes.
  
  4. Device connection status: Please ensure that your Omni outdoor camera has been successfully connected to Cloud as a Service and the device status is normal (green light is always on or flashing indicates normal connection status).
  
  5. Device synchronization: Try to log out of the app, log in to the account again, or restart the device's network connection to see if it can improve the LIVE function.
  
  6. Device compatibility: Although it works fine on computers, the app may have compatibility issues on certain phone models or operating system versions.
  
  We suggest that you test the following actions:
  - Try switching to a different network (e.g. switching to 4G/5G or another Wi-Fi).
  Uninstall and reinstall the app, clear the cache and try again.
  Check the phone system permission settings to ensure that the app has the corresponding permissions.
  - Confirm that the device is successfully connected to the network on the device side (night vision light is normal, indicator light is in shape)State is normal).
  
  If the above methods cannot solve the problem, it is recommended that you provide the phone model, operating system version, and app version number so that I can make further diagnosis for you. At the same time, you can also try to test in different network environments to confirm whether it is caused by the network environment.
  
  We will continue to monitor this issue to ensure the normal use of your device. Please describe the specific model of the device and the mobile system information you are using, so that I can provide you with more accurate help.

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