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Viewing in browser

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harleyhead1

I just added your solar camera to my system of 4 cameras, now 5. The new solar camera works with the mobile app but I can not view the new solar camera in a browser. What can I do the resolve this problem?

Thank you,

Jim Chappelle

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  • Blurams Support
    Hello, Jim. According to your description, your new solar camera is working normally in the mobile app, but cannot be viewed in the browser. This issue may be caused by the following reasons:

    1. Device not logged in or activated on the web side: Please confirm whether your solar camera has been logged in and activated on the Blurams web side. Some devices need to be added or activated separately on the web side to access in the browser.

    2. Account synchronization issue: Make sure your account is synchronized between the mobile app and the web. Sometimes newly added devices need to be manually synchronized or bound on the web.

    3. Device does not support web viewing: Please confirm whether your solar camera supports web viewing. Some models may only support viewing through a mobile app, but not through a browser.

    4. Different connection methods: Please make sure that the Web Client you log in to is under the same account and uses the correct link address (e.g. https://client.blurams.com/login).

    5. Network environment or browser problem: Please try to clear the browser cache, or switch to a different browser (such as Chrome, Firefox or Edge), and make sure the network connection is stable.

    To help you better solve the problem, we can provide the following information:
    Which specific solar camera model is your device?
    Did you receive any error prompts when logging into the web?
    Are you on the web?I see the newly added camera in the terminal device list, but I can't preview the video?

    Suggested operating steps:
    1. Log in to [https://client.blurams.com/login] (https://client.blurams.com/login) and confirm that your account is logged in.
    2. Find your new solar camera in the device list and confirm that it is in good condition.
    3. Try refreshing the page or logging in again.
    4. If the device shows offline or has other abnormal status, you can try to re-bind or re-add the device.
    5. If the problem persists, please contact technical support with your device model and account info for further troubleshooting.

    If you need more detailed help, please provide the device model and the specific operation or error message encountered in the browser.
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