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Same issue.

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mjuar188
My camera will randomly disconnect as well. I tried rebooting and reinstalling. Same issue
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  • Blurams Support
    Regarding the situation where your camera randomly disconnects, I understand that this is very frustrating. Let's take a look together at possible solutions that can help solve this problem.

    1. Check network connection : Please confirm that the router connected to the camera can access the Internet normally. You can try to connect your phone to the same router and access a commonly used website through the system browser to ensure that it can be opened normally.

    2. Wi-Fi settings :
    Make sure the Wi-Fi account and password are correct. If you have changed the Wi-Fi name or password, please reset and add the device again.
    Place the camera as close to the router as possible and clear any obstacles between the camera and the router.
    Most devices need to connect to a 2.4GHz wireless network (except for A33 which supports 5GHz connection). If using a dual-band router, please log in to the router backend to ensure that the 2.4GHz network is enabled.

    3. Reduce the number of nearby devices : A single router can support a limited number of devices at the same time. You can try disconnecting other devices to see if it helps with camera stability.

    4. Device Re-Adding : Re-add the device according to the above steps. If the device still shows offline, you can try updating the Wi-Fi connection through the "Troubleshooting" button, or add the device again from the device list.

    If the above steps do not solve the problem, you may need to further check your Wi-Fi environment or deviceOther potential issues. During this process, please do not lose confidence, we will try our best to help you solve the problem. To help us better understand the situation, please provide the following information:
    What is the model of the device you are using?
    Is the network connected to the device 2.4GHz or 5GHz?
    Is there a disconnection after a specific time or operation?

    This way, we can help you analyze and solve problems more specifically.
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