Have paid and can’t see on cameras

Answered

vickyj555

• June 25, 2025 06:28

Hello, I have repaid monthly fee and still can’t see anything on my cameras?

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  Blurams Support

  • June 25, 2025 06:59

  I understand your frustration, and I'm here to help you resolve this issue. Based on your description, it sounds like there might be a problem with the Cloud Service activation or settings. Please follow these steps to ensure your Cloud Service is functioning properly:
  
  1. Confirm Cloud Service Association:
  - Ensure that the Cloud Service is correctly associated with your intended device in the app. You can check this by going to "Me" -> "Manage Plans".
  - If it's not associated, please associate the service with your device.
  
  2. Enable Cloud Recording:
  - Go to your device's "Preferences/Settings" and check under "Storage" to ensure that "Record video to the cloud" is turned on. This ensures that videos are being saved to the cloud.
  
  3. Check Video Timeline Source:
  - Verify that the video timeline data source is set to "cloud". You can do this in "Preferences/Settings" -> "Storage" or on the live page by clicking the SD card button.
  
  4. Network Connection:
  - Make sure your device is connected to a stable internet connection. You can test the connection by accessing a website through your system browser.
  
  5. Cloud Service Activation Time:
  - Generally, the Cloud Service activates within 5 minutes after subscription. If it hasn't activated yet, please double-check the above settings.
  
  If you've verified the above steps and the issue persists, it might be helpful to provide the device's MAC address and a PayPal payment screenshot to support. This information can help us identify and resolve the problem.
  
  To better assist you, could you provide the device model you are using, and any specific error messages or issues you are encountering? This will help us further pinpoint the cause of the issue.

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