E20C not working as expected

Answered

mkdwns

• June 20, 2025 14:19

I recently purchased and installed an E20C. I have other blurams that are wired, and work fine. we use the cameras for monitoring our outdoor cats. the E20C doesn't consistently activate and record. and even when it does record nothing shows up in the event history.

Sometimes if I stay in the app for a long time, the events start to show up in the history, but that's inconsistent as well.

This unit is going to get returned, but I want to know if this is just how the solar unit works, because if so I won't buy another.

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  Blurams Support

  • June 21, 2025 03:40

  Regarding the issue with your E20C device, although E20C is not in our device feature Knowledge Base, based on the symptoms described, it seems that it may be due to unstable connection or device setup issues. Considering that you have already installed and are using other devices to function normally, here are some suggestions to help you troubleshoot the problem.
  
  1. Network connection stability check :
  Make sure the E20C device and your phone are connected to the same stable 2.4GHz Wi-Fi network. This frequency band is usually more stable for devices over long distances, such as outdoor surveillance.
  Check the status of the device's indicator light to confirm whether the device is connected to the network normally. If the green light is always on, it means the device is working properly.
  
  2. Event recording and historical issues :
  Go to the device settings of the application and confirm that the cloud recording function is enabled, if the device supports it.
  Check if there is an SD card inserted into the device (if supported) to ensure that the video recording event can be stored there.
  - If the device supports active region settings, make sure the correct region is selected to provide detection.
  
  3. Device firmware update :
  Make sure the device is using the latest firmware version. You can check and update the device firmware through the App.
  
  4. Equipment troubleshooting :
  - Try restarting the device or re-adding the device in the app.
  If the device's audio and visual prompts indicate a connection problem, please adjust according to the prompt information.
  
  If the problem persists, please considerContact the after-sales support of blurams for more detailed assistance. Make sure not to miss any possible solutions before returning the goods.
  
  In order to better assist you in solving the problem, please provide the following information:
  The specific model of the device you are using (confirm if it is really E20C).
  When did the problem you encountered start to occur?
  What operations did you perform during use?
  
  This can help us better understand and solve problems. Thank you!

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