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May 14th Missing Video

Answered
lattimoreshawanda

Dear Blurams Customer Service Team,

Thank you for your prompt response. I understand that the cloud service starts recording from the moment of activation and may not capture information before activation. However, I paid to retrieve the recording of my car being towed on May 14, 2025, and/or May 15, 2025, but I'm unable to access these videos. Could you please verify if these recordings are available or if there's any other way I can retrieve them?

Looking forward to your assistance.

Best regards,

Shawanda Lattimore

(704)891-5074

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Date Votes
  • Blurams Support
    Shawanda,

    Thank you for reaching out. I understand your concern regarding the video recordings from May 14 and 15. There are a few steps you can take to resolve this matter:

    1. Verify Cloud Service Status: Ensure that your cloud service was active during the dates in question. You can do this by checking the activation dates in the [Me] -> [Cloud Service] section of the app.

    2. Check Video Timeline Data Source: Make sure the video timeline data source is set to "cloud" in [Preferences/Settings] -> [Storage]. This setting will ensure that you are viewing recordings from the cloud.

    3. Download Video Clips: You can download the videos directly from the [Library] page or through [Me]-[Favorites]. Tap on the video clip to download.

    4. Enable Video Sharing and Notifications: Ensure that video sharing is enabled for quick access, and confirm that notifications are activated to receive timely alerts regarding the recordings.

    5. Contact Support: If you have verified these steps and still can't access the videos, please provide us with the device’s MAC address and a screenshot of your PayPal payment for further investigation.

    For the best results, could you provide more information such as the device model and whether you used any specific features like vehicle detection? This will allow us to assist you more effectively.

    Looking forward to resolving this issue promptly.

    Best regards,
    Blurams Customer Service Team
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