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Camera Stop Recording

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shannonnicolebrown23
Camera completely stop recording. Only show live in real time footage. I have two other cameras from this brand that I’ve had a lot longer than this Model Name 5GHz&2.4GHz Dual-Band Indoor Pet Camera A33. Neither device has ever given me this type of issue.
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  • Blurams Support
    Regarding the issue of A33 model camera stopping recording, you can try the following solutions:

    1. Check SD card status:
    Make sure the SD card in the device is working properly. You can use an SD card reader to test the file reading and writing function on the computer to confirm if there is a problem with the SD card.
    - Turn off the device power and then insert the SD card.
    A33 devices support FAT32 format SD cards with a capacity between 8GB and 128GB. Please format the SD card to FAT32 format before inserting the device.

    2. SD card recording mode check:
    Make sure the device has selected the SD card recording mode in [Preferences/Settings] - > [Video Storage].
    Make sure the "SD card read/write" and "SD card recording" switches are turned on at the same time.
    Check if the SD card recording mode is set to all-day recording or event recording.

    3. Check network connection:
    Make sure the router connected to the device can access the internet normally. You can connect your phone to the same router and then visit commonly used websites to test.
    Check if the Wi-Fi name and password are entered correctly to ensure that the device is connected properly.
    If you have a 5GHz and 2.4GHz dual-band router, ensure that the A33 device is connected through the 5GHz band.

    4. Firmware Update:
    - Check whether the firmware of the device has available updates in the App. Visit [Preferences/Settings]Set] - > [Technical Information], check if there is a new firmware version available, and update it.

    5. View Cloud as a Service settings:
    If you are using Cloud as a Service, confirm whether cloud recording is enabled in [Preferences/Settings] - > [Storage].
    Confirm that the video timeline data source is set to "cloud" or SD card.

    If the above steps still do not solve the problem, please contact blurams customer service for further assistance.

    In order to better assist you, please provide the following information: When did the problem start? What attempts did you make during use? This way, we can assist you more specifically.
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