A31

Answered

duck62be

• May 06, 2025 20:01

Now both A31 won;t follow to the left all the way when motion detect is on. Keep sending sound detection notifications! How do I turn that off? And sometimes there is a circle of red light lights around the lens? What does that mean? I tell ya nothin but a headache since I got them! You need a good user manual explaining all the lights and how to set things!

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• 

  Blurams Support

  • May 08, 2025 03:20

  I understand your frustration, and I'm here to help you resolve these issues with your A31 devices. Let's address each of your concerns step by step:
  
  1. Motion Detection Issues:
  - Your A31 has the smart tracking feature, which should allow it to follow motion. Ensure that smart tracking is enabled in the device's [Preferences/Settings]. If it still doesn't work properly, try resetting the tracking function by turning it off and on again.
  - Keep in mind that obstructions or incorrect placement may limit the device’s tracking ability. Ensure the device has a clear view and is not blocked by any objects.
  
  2. Disabling Sound Detection Notifications:
  - To stop receiving sound detection notifications, access the [Preferences/Settings] of your A31.
  - Navigate to [Notifications] and find the option for [Sound Detection]. You can toggle this off to stop receiving notifications for sound detection events.
  - Additionally, you can adjust the detection sensitivity in the settings to fine-tune when notifications are sent.
  
  3. Red Light Around the Lens:
  - The circle of red lights you're seeing is likely the infrared lights for the night vision feature, which allows the camera to capture video in low-light conditions.
  - This is normal behavior when the night vision is active. If this light bothers you, check the [Preferences/Settings] to see if you can adjust or turn off the night vision mode.
  
  4. User Manual and Light Instructions:
  - I agree that a comprehensive user manual can make setup and troubleshooting easier. While an extensive manual might not be available, you can refer to the light status guide:
  - Red Light On: The device is either offline or hasn't been added to the network.
  - Red Light Blinking: The device is connecting to the network.
  - Green Light On: The device is functioning correctly.
  - Green Light Blinking: The device is trying to connect to Wi-Fi or the server.
  
  If these steps don't completely resolve your issues, please let me know, and I will be glad to provide further assistance. For better assistance, please provide more details about the conditions and status of your devices when the issues occur.

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