Sound notifications without event recording

Answered

luca.tab3110

• May 06, 2025 14:47

The camera in my garage I sending frequent sound notifications per day on my smartphone, but when I check in the app there is no event nor any recording. The garage is closed and there was no movement inside. Also I only have movement and body recognition events selected for notification. And set no repetition for 1 minute. What is happening?

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• 

  Blurams Support

  • May 08, 2025 03:22

  Based on your description, it seems that your camera is sending sound notifications without corresponding event recordings due to a few possible reasons:
  
  1. Sound Detection Setting: Even though you've selected only motion and body recognition for notifications, make sure that sound detection is completely disabled in the settings. Sometimes, sound detection may be inadvertently turned on, triggering notifications.
  
  2. High Sensitivity: The sound detection sensitivity might still be set too high, causing notifications from minor noises. If sound detection is active, you might want to lower the sensitivity to reduce false notifications.
  
  3. Notification Interval: You've set no repetition for 1 minute, but if the notifications occur more frequently than expected, try increasing the notification interval in [Preferences/Settings] -> [Notifications] -> [How often to send].
  
  4. False Positives: External factors could inadvertently trigger sound notifications, such as noises outside the garage or slight vibrations. Even if the garage is closed, occasional sounds might still trigger the notifications due to high sensitivity settings.
  
  To resolve this issue, consider the following steps:
  
  - Verify Sound Detection Settings: Double-check that sound detection is turned off if not needed. If it is enabled, check and adjust the detection sensitivity level.
  - Increase Notification Interval: Adjust the notification interval to reduce frequent alerts if they occur at undesired times.
  - Check Firmware Updates: Ensure your camera is running the latest firmware as updates can improve accuracy and reduce false positives.
  
  To further investigate, please provide details like the camera model and any recent changes made to the device or app settings. Let me know if there's anything else I can assist you with.

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