ERRORS

Answered

wmhartwmhart

• April 22, 2025 14:54

Both my cameras are acting strangely.  Going off line.  Having to do multiple resets.

Front camera sounds like it's on it's last leg, does not pan smoothly, jumps.  I get messages that the cameras are off line, but when I look at my phone the picture will come back. This morning I was still getting AUDIO after I exited the app.

 

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• 

  Blurams Support

  • April 27, 2025 11:10

  Thank you for providing detailed information. Based on your description, the situation you encountered may involve the following issues:
  
  Analysis:
  1. Device disconnection or offline: Device disconnection or offline may be caused by network fluctuations or changes in environmental network conditions.
  2. Abnormal movement of the front camera: Unsteady movement of the lens may be related to hardware failure or motor lag.
  3. There is still audio after the APP is closed: This may be a problem related to mobile notifications or application permission settings.
  
  Solution:
  
  1. Device disconnection or offline:
  Make sure the router connected to the device can access the internet normally. Please connect your phone to the same router as the device and access a commonly used website through a browser to check if it can open normally.
  Make sure the entered Wi-Fi account and password are correct. If you have changed the Wi-Fi name or password, please reset and add the device again.
  - Try to place the device closer to the router and clear any obstacles between the device and the router.
  Check if the router is connected to too many devices. If the router can only support a limited number of devices at the same time, try disconnecting other devices first and then adding new ones.
  If using a dual-band router, make sure the device is connected to a 2.4GHz network, not a 5GHz one.
  
  2. Front camera movement abnormal:
  - Try restarting the device to viewWhether the problem has been solved.
  - The equipment may have hardware problems, it is recommended to check whether it needs to be repaired or replaced.
  
  3. There is still audio after the APP is closed:
  Make sure your app is updated to the latest version.
  Check your phone settings to ensure that the app has correctly disabled audio permissions.
  
  
  In order to better assist you, please provide the following information: What is your device model? When did the problem you encountered begin to occur? What actions did you take during use?
  
  Your device may require further technical support. If these steps do not solve your problem, please feel free to contact us for more assistance. We will be happy to serve you.

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