Charged my bank account twice
Answered
Just renewed for up to 5 cameras
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I'm sorry to hear that you encountered this problem. Please try the following steps to solve it:
1. Check payment records : First, please carefully check the payment records on your bank account or PayPal account to confirm whether duplicate deductions have indeed been made. Make sure that each deduction has corresponding instructions or confirmation emails.
2. Log in to your Blurams account : On the Blurams app or website, navigate to [Me] - > [My Cloud Service], check the status of your Cloud as a Service plan, and verify if it does involve multiple devices or additional service updates.
3. Contact Payment Platform : If the payment platform you are using is PayPal, you can check if there are any duplicate renewal plans by visiting the "Automatic Payments" section of the PayPal website.
4. Contact customer service : If you confirm that there are indeed duplicate charges, it is recommended that you provide relevant payment records through Blurams' customer service channels, such as their support email, for assistance.
If your problem is not resolved, please feel free to let me know and I will do my best to provide you with more help. In order to better assist you, can you provide more detailed information, such as payment methods and specific transaction times? Thank you.0
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