My plan seems to not be working
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Hi
My plan appears to not be recording any data. I can see a live image on my phone with no data recorded but on my PC on your website the screen is permanently black with no recordings.
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I have removed all cameras and connected one only. I am now getting the image to both PC and phone but it still is not recording any data.
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It all now seems to be back to normal
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Hi,
I'm sorry to hear about the issues you're experiencing with your plan not recording data. Let's work through this together and try to find a solution.
1. Cloud Service Activation: First, please ensure that your Cloud Service is activated. This service allows for recordings to be saved and accessed. You can verify the activation status by going to [Me]-[Cloud Service] in the app. Ensure the service is associated with your intended device.
2. Recording Settings: Check that cloud recording is enabled in the device's [Preferences/Settings] -> [Storage]. Make sure [Record video to the cloud] is turned on.
3. Video Timeline: Verify that the video timeline data source is set to "cloud". You can check this in [Preferences/Settings] -> [Storage] or on the live page by clicking the SD card button.
4. Event Recording: Ensure your camera detects motion or events, as some plans only record during these times. You can check if the camera is set to record events in the settings.
5. Cloud Service Status on the Web: Log into your account via the web browser at https://client.blurams.com/login. Ensure that your cloud service options are appropriately set, and that the device is correctly associated with the cloud service.
If you've checked these settings and the issue persists, make sure your internet connection is stable and that the device is properly connected to the network.
If your problem still isn't resolved after these steps, we recommend checking the settings carefully once more, and if necessary, reaching out for further assistance, providing the device's MAC address along with a screenshot of your plan's payment details.
To ensure we assist you effectively in the future, could you confirm your device model and any specific messages or notifications you've received regarding your plan? This information can help us pinpoint the issue more accurately.
Thank you for your patience, and I hope we’ll resolve this issue promptly!0
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