Clip Recordings
Answered
3 out of 4 of my dome A31 cameras are not recording the usual 15 second clips. I do not have a subscription. All 4 used to leave clips that I can go back and view but they've stopped. Only one camera let's me view clips.
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Thank you for reaching out, and I understand that you're experiencing difficulties with your dome A31 cameras not recording the usual 15-second clips. Let's go through some potential reasons and solutions to address the issue.
### Analysis:
- Device Setup: It seems like three out of your four dome A31 cameras are no longer recording clips as expected, while one camera is still functioning properly. Since you're not subscribed to the Cloud Service, this suggests that the issue may not be related to cloud storage.
- Device Settings: The A31 model supports event-based recording, where clips are saved based on motion or sound detection. It's possible that the settings for motion detection or the SD card storage might have been altered or there's an issue with the SD card storage.
### Possible Solutions:
1. Check Motion Detection Settings:
- Since event recordings (the 15-second clips) rely on motion detection, ensure that motion detection is still enabled on the affected cameras.
- Go to the device's [Preferences/Settings] -> [Motion Detection], and ensure that motion detection is turned on. Also, check if the detection sensitivity is set appropriately to capture events.
2. Check SD Card Storage:
- Ensure the SD card is properly inserted and formatted. The device uses the SD card for event storage when cloud recording is not activated.
- Go to [Preferences/Settings] -> [Video Storage] and make sure the SD card is selected as the storage option.
- Ensure the SD card is in FAT32 format and not full. If necessary, reformat it on a computer and reinsert it into the device.
3. Check Video Storage Mode:
- In the device's [Preferences/Settings] -> [Video Storage], ensure that the "Event Recording" mode is enabled. If it's not, the camera may stop recording clips.
4. Device Reboot:
- Sometimes, a simple restart can help fix any temporary software glitches. Try restarting the devices that are not recording clips to see if that resolves the issue.
5. Firmware Update:
- Ensure the cameras are running the latest firmware. Go to [Preferences/Settings] -> [Technical Info] to check for any firmware updates. If an update is available, install it to ensure the cameras function properly.
6. Camera Placement:
- If motion detection is enabled but still not recording clips, make sure the cameras are placed in a location where they can effectively detect movement. If the camera is too far from the detection area or facing a feature with little movement, this could affect clip recording.
### Additional Consideration:
- Cloud Service: Since you're not using cloud storage, all recordings should be stored locally on the SD card. If the SD card is not functioning properly, the clips may not be saved. Also, please ensure that the cloud recording setting in the app is turned off to avoid confusion.
### To Better Assist You:
- Could you confirm whether the affected cameras have SD cards inserted and properly formatted?
- Are all four cameras set up with the same motion detection and storage settings?
Please let me know the details, and I'll assist you further in resolving the issue!0
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