Overnight I lost color in both A31 cameras

Answered

ronridout1

• July 19, 2024 18:19

0

• 

  Blurams Support

  • July 24, 2024 09:48

  Dear Customer,

   

  I understand that you have encountered an issue where both of your A31 cameras lost color overnight. Let's go through a few steps to identify and resolve this problem.

   

  ### Step 1: Check Night Vision Mode

  The most common reason for a black and white video feed is that the cameras may have switched to night vision mode. Please follow these steps to verify and adjust the settings:

   

  1. **Open the blurams App** and select one of the affected cameras.

  2. Go to **Preferences/Settings**.

  3. Find the **Night Vision** setting and ensure it is set to **Auto** or **Off** if there is sufficient light.

   

  ### Step 2: Restart the Cameras

  Sometimes a simple restart can resolve temporary issues:

   

  1. Turn off the cameras and wait for a few seconds.

  2. Turn them back on and check if the color returns.

   

  ### Step 3: Check for Firmware Updates

  Ensure that your cameras are running the latest firmware:

   

  1. In the blurams App, go to **Preferences/Settings** -> **Technical Info**.

  2. Check if there is a new firmware version available. If so, update the firmware.

   

  ### Step 4: Verify Lighting Conditions

  Ensure that there is adequate lighting in the area where the cameras are placed. Insufficient lighting can cause the cameras to switch to night vision mode, resulting in black and white images.

   

  ### Step 5: Inspect Camera Lens

  Make sure the camera lenses are clean and free from obstructions:

   

  1. Gently wipe the lenses with a soft cloth.

  2. Ensure there is no dust or debris blocking the view.

   

  If the above steps do not resolve the issue, please try resetting the cameras to their factory settings:

   

  ### Step 6: Factory Reset

  1. Press and hold the **RESET** button on the camera until the indicator light blinks red.

  2. Follow the on-screen instructions in the blurams App to re-add the cameras.

   

  ### Step 7: Contact Support

  If the problem persists, please reach out to our support team for further assistance.

   

  To assist you better, could you please provide the following information:

  - Your device's MAC address/SN (can be found on the device itself).

  - Your blurams app login account.

  - Your contact email for follow-up.

   

  Thank you for your patience and cooperation.

   

  Best regards,

  Blurams Support Team

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