Dj

Answered

danjowitt

• July 17, 2024 18:15

My A31 isn't working Says connected to WiFi and the green light is on but on the app nit says the camera is disconnected

0

• 

  Blurams Support

  • July 24, 2024 09:47

  Dear Customer,

   

  Thank you for reaching out to Blurams Support. I'm sorry to hear about the trouble you're having with your A31 camera. Let's work through this together.

   

  ### **Analysis**

  Based on your description, the camera indicates it is connected to Wi-Fi (green light on), but the app shows it as disconnected. This discrepancy suggests a potential issue with the server connection or the app's communication with the camera.

   

  ### **Solution**

  Here are several steps you can follow to resolve this issue:

   

  1. **Check Network Stability**

  - Ensure that your Wi-Fi network is stable and has a good internet connection. You can test this by accessing a website on your phone or another device connected to the same network.

   

  2. **Restart the Camera and Router**

  - Power cycle your camera by unplugging it, waiting for about 10 seconds, and then plugging it back in.

  - Restart your router to refresh the network connection.

   

  3. **Update the App**

  - Make sure your Blurams app is updated to the latest version. Check for updates in the App Store or Google Play.

   

  4. **Reconnect the Camera**

  - Try re-adding the camera to the app. Follow these steps:

  - On the device list of the app, tap the "+" sign in the upper right corner.

  - Select your A31 device.

  - Follow the prompts to connect the camera to your Wi-Fi network.

   

  5. **Check Device Settings**

  - Ensure the device settings are correctly configured. Go to the device's [Preferences/Settings] -> [Network Info] -> [Update Wi-Fi] to verify the Wi-Fi settings.

   

  6. **Verify Server Connection**

  - If the issue persists, it could be related to the camera's server connection. Try updating the camera’s Wi-Fi settings or re-adding the device using the network cable connection method:

  - Press and hold the RESET button until the indicator light of the device changes to a blinking red light.

  - Use the network cable to connect the camera directly to your router.

  - Follow the prompts in the app to complete the setup.

   

  7. **Cloud Service**

  - If you are using cloud services, ensure the cloud recording is enabled in the device [Preferences/Settings] -> [Storage] by turning on [Record video to the cloud].

   

  ### **Comfort**

  I understand how frustrating it can be to have connectivity issues with your security camera. Rest assured, we're here to help you get this resolved as quickly as possible. Please try the steps above, and if the problem persists, do not hesitate to reach out again.

   

  ### **Next Steps**

  Could you please provide the following information for further assistance?

  - The MAC address/SN of your A31 camera (found on the device itself)

  - The login account for your Blurams app

  - Your preferred email for further communication

   

  This information will help us diagnose the issue more accurately.

   

  Thank you for your patience and cooperation.

   

  Best regards,

  Blurams Support Team

  0

Please sign in to leave a comment.