A31 camera doesn’t turn on

Answered

stefanorossi85

• July 15, 2024 19:41

My A31 couple month ago turn off and doesn’t turn on anymore. How can I go about returning or replacing it

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  Blurams Support

  • July 24, 2024 09:47

  Dear Customer,

   

  Thank you for reaching out to Blurams Support. I understand your concern regarding your A31 device that turned off a couple of months ago and doesn't turn on anymore. Let’s work together to identify and resolve the issue.

   

  ### Analysis:

  1. **Power Supply Check**:

  - Ensure that the power adapter and cord are properly connected.

  - Try using another power outlet to eliminate the possibility of a faulty outlet.

  - Confirm that you are using the original power adapter and cord to avoid issues related to insufficient power supply.

   

  2. **Indicator Light Status**:

  - Check the status of the indicator light on the device.

  - If the indicator light is off, the device may not be receiving power.

  - If the light is on, note its color and behavior (steady or blinking).

   

  ### Solution:

  Based on the information provided, here are some steps to troubleshoot the issue:

   

  1. **Restart the Device**:

  - Unplug the device and leave it disconnected for a few minutes before plugging it back in.

   

  2. **Reset the Device**:

  - Press and hold the RESET button until the indicator light changes to a blinking red light or you hear a beep. This action will reset the device to its factory settings.

   

  3. **Check Power Adapter and Cord**:

  - Use a different power adapter and cord (of the same specifications) to see if the device turns on.

   

  4. **Firmware Update via SD Card**:

  - If the device still does not turn on, a firmware update might be necessary. You can manually update the firmware using a Micro SD card:

  - Format a Micro SD card to FAT32.

  - Obtain the latest firmware file from support@blurams.com.

  - Copy the unzipped firmware file to the root directory of the Micro SD card.

  - Insert the Micro SD card into the camera and power on the device. The camera should start the update process automatically.

   

  ### Comfort:

  We understand that experiencing issues with your device can be frustrating. Rest assured, we are here to help you every step of the way to ensure your device is back up and running.

   

  ### Guidance:

  To assist you better, could you please provide the following information?

  - The device's MAC address/SN (located on the device body).

  - Your Blurams app login account.

  - Your preferred email contact for any follow-up communication.

   

  We appreciate your cooperation and patience. Feel free to reach out if you have any further questions or need additional assistance.

   

  Best regards,

  Blurams Support Team

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