Will not stay online

Answered

loripnail

• July 08, 2024 02:39

A33 was working beautifully. Now I can do a hard reset and it stay on less than 5 minutes then goes offline and will not turn back on. Any advice?

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  Blurams Support

  • July 10, 2024 08:03

  Dear Customer,

   

  Thank you for reaching out to Blurams support. I'm sorry to hear about the issues you're experiencing with your A33 camera. Let's go through some steps that might help resolve this problem.

   

  1. **Check Power Supply**:

  - Ensure you are using the original power adapter and cord.

  - Make sure the camera is properly connected to a power source. Sometimes, power fluctuations or an improper power connection can cause the device to turn off.

   

  2. **Reset the Camera**:

  - Perform a hard reset by holding down the reset button until you hear a beep, or the indicator light turns red.

  - Try setting it up again.

   

  3. **Device Placement and Cooling**:

  - Ensure the device is placed in a well-ventilated area. Overheating can cause the device to turn off unexpectedly.

   

  4. **Network Connection**:

  - Verify that your Wi-Fi connection is stable and strong. Place the camera close to the router during setup.

  - Ensure you are connected to a 2.4 GHz Wi-Fi network, as A33 supports both 2.4 GHz and 5 GHz connections.

   

  5. **Firmware Check**:

  - Ensure your firmware is up to date. Go to [Preferences/Settings] -> [Technical Info] in the blurams app to check for updates.

   

  6. **Status Light and Voice Prompts**:

  - Observe the indicator light status and listen to voice prompts. This can give clues about what the device is attempting to do.

  - If the indicator light is off, the device might not be getting power.

  - If the light is red, the device is either not connected or offline.

   

  7. **Replace SD Card**:

  - If you are using an SD card, try removing it and see if the device stays on longer.

   

  If after these steps the A33 still doesn't remain online or power on properly, it could indicate a deeper hardware issue.

   

  For further assistance, please provide the MAC address/SN of your device (found on the device itself), your blurams app login account, and the follow-up email address you prefer to be contacted at.

   

  Looking forward to your response.

   

  Best regards,

  Blurams Support Team

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