Please turn off FULL PAGE AD

Answered

variant_13

• June 30, 2024 10:40

We only get 12 seconds of recording. Now the full page ad you run when opening the app wasted 5 seconds if I get a notification. What’s the point of having a security camera if you have to wait 5 seconds to view LIVE? Please don’t run your promo ads like that. Thank you

1

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  Blurams Support

  • July 10, 2024 08:03

  Dear Customer,

   

  Thank you for bringing your concerns to our attention.

   

  Based on your message, it seems you are experiencing issues with limited video recording duration and encountering promotional ads that delay your access to live feeds. Let me provide a comprehensive solution for both concerns:

   

  ### **1. Limited Recording Duration:**

   

  The default duration of each video clip in the library is 12 seconds if you are not subscribed to the Cloud Service, or if the subscription has expired. To overcome this limitation, we recommend subscribing to our Cloud Service which offers several enhanced features:

  - **24/7 Continuous Cloud Recording:** This allows for continuous recording and easy playback from any location.

  - **Extended Video Storage Length:** Depending on the plan, you can store videos for longer periods, ensuring you don't miss any crucial events.

  - **Facial Recognition and Smart Alerts:** Advanced features like facial recognition and smart reminders are part of the cloud services package.

   

  I suggest exploring our different **Cloud Service plans** which will ensure you have continuous and extended recording durations as needed for proper security monitoring.

   

  ### **2. Promo Ads During Live Feed Access:**

   

  Your feedback regarding the ads slowing down access to live feeds is very important to us. We understand that immediate access is crucial for security purposes. I have forwarded this concern to our development team for review. We value user experience and will consider adjustments to avoid hindering access to live video feeds moving forward.

   

  ### **Next Steps:**

  1. **Consider Cloud Service Upgrade:** This will help in extending the recording durations beyond 12 seconds.

  2. **Monitor for App Updates:** Look out for app updates that may address the ad concerns you’ve mentioned.

   

  If you need further assistance or wish to discuss a suitable cloud service plan, please let us know your device's mac address/SN (found on the device), your blurams app login account, and your email for follow-up.

   

  Thank you for your patience and understanding.

   

  Blurams Support Team

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