A31 Turn off video only leaving audio stream

Answered

faisal.zaidi77

• June 30, 2024 07:51

A31 - is it possible to turn off the video leaving only the audio stream on? (I'd like to preserve my phone screen but still have the sound from the camera on)

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  Blurams Support

  • July 10, 2024 08:02

  Dear Customer,

   

  Thank you for reaching out to us.

   

  The Blurams A31 camera supports a feature that allows you to turn off the video while keeping the audio stream active. This way, you can preserve your phone screen but still listen to the audio from the camera.

   

  To turn off the video but keep the audio stream on, please follow these steps:

  1. Open the Blurams app and navigate to your A31 camera's live view.

  2. Tap on the video screen until you see an options menu.

  3. Look for an option that might say "Video Off" or a similar setting that relates to video or display.

  4. Enable this option to turn off the video stream, while the audio continues to stream.

   

  This feature is useful in situations where you need to conserve battery life or prefer to listen to the audio without continuously looking at the screen.

   

  Please let us know if this resolves your issue or if you need any further assistance.

   

  Additionally, could you please provide your device's MAC address/SN (found on the device body), your Blurams app login account, and your email address for any future correspondence? This will help us assist you better.

   

  Best regards,

  Blurams Support Team

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  faisal.zaidi77

  • July 11, 2024 13:33

  My app login username is faisal.zaidi77. I will not supply my email address or MAC number unless you can confirm this communication is private.

  I have followed your recommendation but do not have a setting resembling "video off". Please advise. Thanks

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  Blurams Support

  • July 24, 2024 09:58

  Dear Customer,

  Thank you for reaching out to us with your concern. To address your issue regarding turning off the video stream while keeping the audio on your Blurams A31 camera, here are the steps you can follow:

  1. **Open the Blurams App**: Make sure you are logged in with your username `faisal.zaidi77`.

  2. **Navigate to Device Settings**: 
     - Go to the main device list.
     - Select your A31 camera to access its live view.
     - Tap on the settings icon (gear symbol) usually located at the top right corner of the live view screen.

  3. **Video Off Setting**:
     - Look for the option labeled "Video Off" or a similar setting. This might be under sections like "Preferences" or "Advanced Settings".
     - If you do not see a specific "Video Off" option, try looking under "Privacy Mode" or "Power Management". Some cameras have a privacy mode that essentially turns off the video feed while keeping the device active.

  4. **Adjust Audio Settings**:
     - Ensure that the microphone and speaker settings are enabled in the app. This will allow you to continue to hear audio even if the video is turned off.

  If you still cannot find the "Video Off" setting, please check if your app and firmware are updated to the latest versions, as some features may be added in recent updates.

  Additionally, if these steps do not resolve your issue, please confirm that your camera model supports the specific feature of turning off video while keeping audio active, as some features can vary by model.

  Feel free to reach out if you have more questions or need further assistance.

  Best regards,
  Blurams Support Team

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  faisal.zaidi77

  • July 26, 2024 06:46

  I do not have any matching options to Video Off, Privacy or Power management. How can I send you a screenshot of my device settings?

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