Camera Disconnects at 12:30PM Everyday

Answered

Charlie.williams26

• June 24, 2024 18:12

For some reason over the last month my camera has been disconnecting at 12:20pm everyday. I have to power it off and back on to get it to work. I have no schedules setup. I reset the whole camera and reconnected it. 

0

• 

  Blurams Support

  • July 10, 2024 08:02

  Dear Customer,

   

  I'm sorry to hear that you're experiencing issues with your blurams camera disconnecting every day at the same time. Let's go through a few steps to troubleshoot and resolve this issue:

   

  1. **Check the Power Source:**

  - Ensure you are using the original power adapter and cable to avoid issues with an insufficient power supply.

   

  2. **Wi-Fi Connection:**

  - Check that your Wi-Fi network is stable. Ensure the device is placed as close to the router as possible and that there are no obstacles between the camera and the router.

  - Make sure your camera and smartphone are connected to the same 2.4GHz Wi-Fi network.

   

  3. **Router Settings:**

  - Log in to your router’s control panel and ensure that no schedules are set that might affect the camera’s connectivity.

  - Ensure that the router’s firmware is updated to the latest version.

   

  4. **Device Settings:**

  - Verify that the camera doesn’t have any settings or schedules set for shutdown or restart.

  - Go to [Preferences/Settings] on the app and make sure that the “Device shutdown time” setting is turned off.

   

  5. **Network Environment:**

  - Short-term network fluctuations or interference can cause disconnections. Check if there are other devices that might be causing interference at the same time every day.

   

  6. **LED Indicator Light:**

  - Observe the status of the indicator light on the device. If it is red or blinking, it may indicate a network issue.

   

  If the issue persists even after performing the steps above, please provide me with your camera’s MAC address/SN (found on the device), the blurams app login account, and your contact information for further assistance.

   

  Your patience during this troubleshooting process is greatly appreciated. I am here to assist you, so please let me know if there is anything else you would like to discuss.

   

  Best regards,

  Blurams Support Team

  0

Please sign in to leave a comment.