No audible notifications.

Answered

alix.bass789

• June 18, 2024 21:03

I have all my phone settings set to make sounds when I get notifications from the app, and also have the settings on the app set to make sounds and notifications. I still don't get any audible sounds when recieving an alert. I want to use this as a baby monitor but will not be able to do so without an audible sound as I don't hear the vibration on an alert. As I said I've checked all my setting so please don't tell me to do that. How do I get the notifications to make a sound?

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  Blurams Support

  • June 20, 2024 10:07

  Dear Customer,

   

  Thank you for reaching out to us regarding the issue with audible notifications on your Blurams device. I understand how important it is to receive clear and audible alerts, especially when using the device as a baby monitor. Let's address this issue step by step to ensure you receive the sound alerts you need.

   

  1. **Confirm Notification Sound Settings:**

  - Although you've checked the settings, let's ensure there are no overlooked configurations. Go to your phone’s Settings > Notifications > Blurams app, and make sure that "Sound" is enabled for notifications.

   

  2. **Check Do Not Disturb Mode:**

  - Ensure your phone’s "Do Not Disturb" mode is not active, as this can mute notification sounds. This can be found in your phone’s Settings under "Do Not Disturb".

   

  3. **App Permissions:**

  - Verify that the Blurams app has the necessary permissions to send audible notifications. Go to your phone’s Settings > Apps > Blurams > Permissions, and ensure all necessary permissions are granted, including sound and notifications.

   

  4. **Volume Settings:**

  - Ensure the volume for notifications is turned up. This can usually be done by pressing the volume buttons on the side of your phone and adjusting the volume for notifications specifically.

   

  5. **Notification Interval:**

  - Within the Blurams app, check the notification interval settings. Go to [Preferences/Settings] -> [Notifications] -> [How often to send], and set it to "Immediately" to ensure you are notified right away.

   

  6. **Reinstall the Blurams App:**

  - As a last resort, try uninstalling and reinstalling the Blurams app. This can sometimes resolve hidden issues with app notifications.

   

  If these steps do not resolve the issue, it may be helpful to restart your phone and check for any available updates for both your phone's operating system and the Blurams app.

   

  Please provide the following details to assist further if the problem persists:

  - Your device’s MAC address/SN (can be found on the device body)

  - The Blurams app login account

  - Your preferred email contact for follow-up

   

  Thank you for your patience. We are committed to ensuring your device functions as needed.

   

  Best regards,

  Blurams Support Team

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