Not allowed to enter registration code

Answered

Tttt.9200

• June 15, 2024 00:56

0

• 

  Blurams Support

  • June 20, 2024 10:07

  Dear Customer,

   

  Thank you for reaching out to us. It seems you are encountering an issue with entering the registration code for your Blurams device. Here are a few steps to troubleshoot and resolve this problem:

   

  1. **Check Device Compatibility:**

  - Ensure that your device model supports registration codes. Some models may not have this feature.

   

  2. **Verify Account and Device:**

  - Make sure that your Blurams account is correctly set up and that your device is properly connected and added to your account.

   

  3. **Firmware and App Updates:**

  - Ensure that both your device firmware and the Blurams app are updated to the latest versions. You can check for firmware updates in the app under [Preferences/Settings] -> [Technical Info] -> [Update Now].

   

  4. **Network Connection:**

  - Confirm that your device is connected to a stable Wi-Fi network. If the device is having trouble connecting to the network, you may need to re-add it or check the network settings.

   

  5. **Location Permissions:**

  - Make sure that the Blurams app has the necessary location permissions on your phone. This is required for the app to retrieve Wi-Fi information during setup.

   

  6. **Alternative Connection Methods:**

  - If the QR code or Bluetooth connection methods are available for your device model, try using them to add the device without needing the registration code.

   

  7. **Contact Support:**

  - If the above steps do not resolve the issue, please contact us at support@blurams.com with your device’s MAC address/SN (found on the device body), your Blurams app login account, and your preferred email for further assistance.

   

  We apologize for any inconvenience this may cause and are here to help you get your device up and running smoothly.

   

  Could you please provide your device’s MAC address/SN, your Blurams app login account, and your email for further assistance?

   

  Best regards,

  Blurams Support Team

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