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A31 camera mic not working

Answered
fu.Benjamin
I bought two A31 2 years ago, and the two-way audio was working previously.
 
Recently i discovered the mic on the camera is not working. 
 
I can use my phone to talk to the camera mic, but i cant hear anything from the camera end when people are talking. 
 
I tried all the recommended fixes on the internet, doesn't work and many people are facing this problem. Can Blurams pls fix.
 
I sent an email to support@blurams.com, and the email bounced. 
 
 
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4 comments

Date Votes
  • Blurams Support
    Dear Customer,
     
    Thank you for reaching out and sharing your concern about the two-way audio functionality on your Blurams A31 cameras. I'm sorry to hear that you are experiencing issues with the microphone.
     
    To address your issue, let's go through a detailed troubleshooting process to try and resolve the problem. Please follow these steps:
     
    1. **Check Microphone Settings**:
    - Open the Blurams app on your phone.
    - Go to [Preferences/Settings] -> [Device Settings] for your A31 camera.
    - Ensure the microphone is enabled.
     
    2. **Verify App Permissions**:
    - Ensure that the app has permission to use the microphone on your phone.
    - For Android: Go to Settings -> Apps -> Blurams -> Permissions -> Microphone.
    - For iOS: Go to Settings -> Blurams -> Microphone.
     
    3. **Check Audio Levels**:
    - While on the live view page of your camera in the app, ensure the audio volume is turned up.
    - Make sure your phone is not on silent mode and the volume is turned up.
     
    4. **Restart and Reset**:
    - Try restarting the camera from the app.
    - If the issue persists, perform a factory reset on the camera by pressing and holding the reset button for 5-10 seconds until the indicator light changes.
     
    5. **Network Connection**:
    - Ensure the camera is connected to a stable Wi-Fi network.
    - Try placing the camera closer to the router to eliminate any network issues.
     
    6. **Firmware Update**:
    - Check for any firmware updates available for your camera.
    - In the Blurams app, go to [Preferences/Settings] -> [Technical Info] and tap [Update Now] if a new firmware version is available.
     
    If these steps do not resolve the issue, it might be a hardware-related problem.
     
    Or to help us assist you further, please provide the following information:
    - Your device's MAC address or SN (can be found on the device body).
    - Your Blurams app login account.
    - Your preferred contact email for follow-up.
     
    We appreciate your patience and understanding. We're here to help you get this resolved as quickly as possible.
     
    Best regards,
     
    Blurams Support Team
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  • alisting

    Hello, I am from Ecuador and sorry for the English. I have the same problem and I asked four days ago and I have not received a response. Considering that they gave you an answer, I wanted to see if they managed to solve the problem and maybe you can guide me on what to do. I appreciate your support.

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  • fu.Benjamin

    You can try to increase the volume to maximum for your iPhone or Android phone. When I had the problem, everything looked like it was working but there was no sound. I realised that the volume of the mic is very soft.

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  • alvaromolestina

    I’m experiencing the same issue. I have 4 cameras, and the microphones were working fine. Today, only one is working — I can’t hear anything from the other three.

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