Camera no longer recording motion

Answered

laurakatejordan

• June 01, 2024 16:07

I have two cameras and for the past month have been very happy with the motion recording (via cloud) ability. I do not have a subscription as I am only interested in the most recent 24 hr period. Today however, both cameras have stopped showing any motion recordings. I am still getting notifications to my phone of movement but then when I go to the app neither camera has any video footage available? Advice please?

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  sarahbailey007

  • June 03, 2024 13:44

  i have the same issue, I bought 2 new cameras, they were working fine for about a week then stopped recording any videos. I've had the old camera for years and this one is working fine and still recording. I don't have the subscription for the same reason as you.

   

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• 

  Blurams Support

  • June 05, 2024 05:07

  Dear Customer,

   

  Thank you for reaching out to us. I understand how frustrating it must be to experience issues with your motion recording after enjoying its benefits. Let's work together to resolve this problem.

   

  ### Analysis

  From your description, it seems that:

  - Both cameras have stopped showing motion recordings in the app.

  - You are still receiving notifications on your phone, indicating that the cameras are detecting motion but not saving the recordings.

   

  ### Potential Causes

  1. **Cloud Service Subscription Status**:

  - Even though you are using the free 24-hour event recording, there might be an issue with the service configuration.

  2. **App or Device Settings**:

  - There could be a setting within the app or on the device that has been accidentally changed, affecting the recording functionality.

  3. **Connectivity Issues**:

  - Network fluctuations or connectivity problems might be causing the recordings not to be saved correctly.

   

  ### Solutions

  Let's go through a few steps to troubleshoot and resolve this issue:

   

  1. **Check Cloud Service Settings**:

  - Open the Blurams app.

  - Navigate to [Device Preferences/Settings] -> [Storage].

  - Ensure that [Record video to the cloud] is turned on.

  - Verify that the video timeline data source is set to "cloud."

   

  2. **Check Network Connection**:

  - Make sure your cameras are connected to a stable internet connection.

  - Restart your router to refresh the network.

   

  3. **Re-add the Device**:

  - Sometimes, re-adding the device to the app can resolve unexpected issues.

  - Go to the device list, remove the camera, and then add it again following the steps in the app.

   

  4. **Update the App**:

  - Ensure that you are using the latest version of the Blurams app. Update it from the App Store or Google Play if needed.

   

  5. **Restart Devices**:

  - Power off both cameras, wait for a few seconds, and then power them back on to reset their connections.

   

  6. **Check for App Permissions**:

  - Ensure that the Blurams app has all the necessary permissions to function correctly, especially for storage and notifications.

   

  ### Additional Support

  If these steps do not resolve the issue, please try the following:

  - **Reset the Cameras**:

  - Perform a factory reset on both cameras and reconfigure them.

  - **Contact Support**:

  - Reach out to us with your device MAC address/SN (can be found on the device body), Blurams app login account, and your preferred contact email.

   

  ### Closing

  Please let me know if these steps help resolve the issue or if you need further assistance. We are here to help!

   

  Best regards,

  Blurams Support Team

   

  P.S. Could you please provide your device's MAC address/SN, Blurams app login account, and your email address for further assistance? Thank you!

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