Dome Lite 2 Setup Issue

Answered

darkokami3

• May 25, 2024 02:51

i just got a dome lite 2, and i’m not able to set it up. it constantly shows a solid red light even when i try to reset it. nothing seems to work and i cant find any information online about it.

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  Blurams Support

  • June 05, 2024 05:06

  Dear Customer,

   

  Thank you for reaching out to us. I'm sorry to hear you're having trouble setting up your Dome Lite 2. Let's work through this together to get your device up and running.

   

  Based on the information you've provided, it sounds like your device might be facing a few common setup issues.

   

  ### Steps to Troubleshoot:

   

  1. **Ensure Proper Power Supply**:

  - Make sure you are using the original power adapter and cord. An insufficient power supply can cause setup issues.

   

  2. **Reset the Device Correctly**:

  - Press and hold the RESET button until the indicator light changes to a blinking red light or you hear a beep. This indicates that the device is in setup mode.

   

  3. **Check Network Compatibility**:

  - Ensure your phone and the device are connected to a 2.4GHz Wi-Fi network (Dome Lite 2 might not support 5GHz networks). If you are using a dual-band router, you might need to enable the 2.4GHz frequency band.

   

  4. **Device Placement**:

  - Place the device as close to the router as possible during the setup.

   

  ### Indicator Light Meanings:

  - **Solid Red Light**: The device has either not been added or is offline.

  - Try to reset the device again following the described methods.

  - Ensure the device is powered on and properly reset.

   

  ### QR Code Setup

  1. Open the blurams app and tap the "+" sign to add a device.

  2. Select "Dome Lite 2" and choose "Wi-Fi Connection".

  3. Follow the instructions on the app, ensuring the device's indicator changes to a blinking red light before proceeding.

  4. Let the device scan the QR code displayed on your phone from a proper distance (10-20 cm or 4-8 inches) until the indicator light changes to a blinking green light or you hear two beeps.

   

  ### AP Mode Setup

  1. Open the blurams app and tap the "+" sign to add a device.

  2. Select "Dome Lite 2" and choose "AP Mode".

  3. Follow the in-app instructions to connect your phone to the device’s temporary Wi-Fi network (CAM_xxxxxxx).

  4. Return to the blurams app and follow the steps to reconnect the device to your home Wi-Fi.

   

  Thank you for your understanding and patience. Looking forward to your response.

   

  Best regards,

  Blurams Support Team

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