One of my camera has no sound

Answered

vvn98

• May 07, 2024 18:48

The one in the living room works fine, but when checking the bedroom, I hear nothing!

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  Blurams Support

  • May 11, 2024 06:03

  Dear Customer,

   

  I understand that you are experiencing an issue with the audio on your device located in the bedroom, as you cannot hear anything when checking it. Let's try to troubleshoot this together:

   

  1. **Microphone and Speaker Check**: Please make sure that the device in the bedroom has its microphone and speaker enabled. You can check this in the device's settings within the blurams app.

   

  2. **Volume Control**: Verify that the volume on your viewing device (e.g., smartphone or tablet) is not muted and is turned up sufficiently to hear sounds.

   

  3. **Microphone Permissions**: If you're attempting to use the two-way audio feature, please ensure that the blurams app has the necessary permissions to access your smartphone's microphone.

   

  4. **Network Connection**: Sometimes audio issues can be related to network connectivity. Ensure that both your smartphone and the camera have stable internet connections.

   

  5. **Device Restart**: Try to restart the bedroom device to see if that resolves the audio issue. You can do this either from the device settings in the blurams app or by disconnecting it from the power source and then reconnecting it.

   

  6. **SD Card**: If you're trying to listen to audio from recorded footage on an SD card, please ensure that the SD card is properly inserted and that the camera is reading it correctly.

   

  If none of these steps resolve the issue, could you please provide me with the camera's mac address/SN found on the device body, the login account for the blurams app, and your preferred method of follow-up contact? This will help us diagnose the problem further and provide a more specific solution.

   

  Looking forward to your response and rest assured, we are here to help get this sorted out for you.

   

  Best regards,

  Blurams Support Team

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