Micro SD

Answered

zae.manuela.peters

• May 05, 2024 18:11

Bei meiner Dome Lite2 ist die Micro SD Karte voll,ich wollte die gespeicherten Videos am Laptop ansehen,aber die Dateien lassen sich nicht öffnen!

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  Blurams Support

  • May 11, 2024 06:00

  Dear Customer,

   

  Thank you for contacting Blurams Support.

   

  It appears you are having trouble accessing the videos stored on the Micro SD card from your Dome Lite2 on your laptop. Here are detailed steps to resolve this issue:

   

  1. **SD Card Format Compatibility**:

  - Ensure that the SD card is formatted to FAT32, as this is the required format for Blurams devices. If it's not formatted to FAT32, please back up your files and reformat the card to FAT32 using your computer.

   

  2. **Check SD Card Health**:

  - Test the SD card on your computer using an SD card reader. Check if you can read, write, and delete files on it. If the SD card is malfunctioning, it might need replacement.

   

  3. **File Compatibility and Playback**:

  - Make sure that the video files are compatible with your laptop. Blurams cameras usually save videos in a common format like MP4 or AVI. If you cannot open them, try downloading a different media player like VLC, which supports numerous video formats.

   

  4. **Proper Ejection and Handling**:

  - Always safely eject the SD card from both the security camera and your computer. Improper removal can corrupt files and make them unopenable.

   

  5. **Using Blurams Software**:

  - If available, use Blurams’ application software on your computer for accessing and managing the video files. This can sometimes resolve compatibility issues that standard video players may have.

   

  6. **Check for Encryption**:

  - Verify if the video files are encrypted. Some security cameras encrypt recorded footage for security purposes. If this is the case, the files would only be viewable through the Blurams app or specific software that can decrypt them.

   

  Thank you for choosing Blurams, and we look forward to resolving your issue promptly.

   

  Best regards,

  Blurams Support Team

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