Connection

Answered

yaskakavand

• May 01, 2024 13:52

First, I bought the camera. It connected easily and quickly and worked perfectly. However, when I unplugged it and tried to connect to WiFi again, it didn't work. I tried many solutions, but none of them worked, and it's so frustrating. I'm going to return this product today.

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• 

  Blurams Support

  • May 11, 2024 05:59

  Dear Customer,

   

  We are sorry to hear about the difficulties you've been experiencing with reconnecting your camera. Let's try to resolve this issue together, so you can continue enjoying your Blurams camera.

   

  Here are a few steps we can follow to address the connection issue:

   

  1. **Check Power Supply**

  - Ensure that the camera is plugged in using the original power adapter and cable. Sometimes, power issues can cause connection failures.

   

  2. **Reset the Camera**

  - Press and hold the RESET button until the indicator light turns to a blinking red light. This resets the camera to factory settings, making it ready for a new connection.

   

  3. **Wi-Fi Network Compatibility**

  - Verify that your Wi-Fi network is operating on a 2.4GHz band, as most Blurams cameras primarily connect to 2.4GHz. If your router is dual-band (2.4GHz and 5GHz), make sure the 2.4GHz band is active and not congested.

   

  4. **Network Environment**

  - Place the camera closer to your Wi-Fi router to ensure a strong signal. Distance and physical obstructions can significantly impact connection quality.

   

  5. **QR Code Scan**

  - When adding the camera back to the app, ensure the camera scans the QR code displayed on your phone’s screen. Hold your phone about 10-20 cm (4-8 inches) from the camera lens to optimize QR code recognition.

   

  6. **Indicator Light Status**

  - After attempting the reconnection, observe the indicator lights:

  - A blinking green light indicates that the camera is attempting to connect to Wi-Fi.

  - A steady green light means the connection is successful.

   

  7. **App and Firmware**

  - Ensure that your Blurams app is updated to the latest version. Occasionally, updates include fixes that might resolve connection issues.

   

  If these steps do not resolve the problem, it might be helpful to know more about the specific model of your camera to provide more tailored support. Also, considering an option like cloud storage could enhance your camera’s functionality and provide additional features such as event recording and face recognition.

   

  Thank you for your cooperation, and I look forward to resolving this matter for you.

   

  Best regards,

  Blurams Support Team

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