My 2nd camera fails to show motion history...

Answered

ingearx

• April 13, 2024 03:20

I own two devices both of them are the same model A31 But only one of them shows recorded motion videos history in my Android app Maybe it is limited to one camera per account for free 24 hours history? I have this https://www.amazon.com/gp/aw/d/B0B2RSQQPY?psc=1&ref=ppx_pop_mob_b_asin_title The camera comes with a lifetime free 24-hour cloud storage of event video history, videos are securely uploaded to the US Amazon AWS Cloud via end-to-end encryption technology. Capture and view up to 20 days with a 128GB microSD card or up to 30 days with blurams Guard. (SD card is not included) My account is ingearx (at Gmail) Please advise. Thank you ==== ==== ==== ==== Device: Bedroom,xxxxS_14c9cfd1aac5

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  Blurams Support

  • April 16, 2024 03:57

  We sincerely apologize for the inconveniences you have experienced and are ready to provide assistance to solve your problems.

   

  Please try to following steps:

  1. Ensure the service is associated with the intended device in [Me]-[Cloud Service].

  2. Check if cloud recording is enabled in the device [Preferences/Settings]->[Storage] by turning on [Record video to the cloud].

  3. Verify the video timeline data source is set to "cloud" in [Preferences/Settings]->[Storage] or on the live page by clicking the SD card button.

   

  We hope you find these suggestions helpful.

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