A31 won’t connect to the server

Answered

sparkie2004

• April 05, 2024 21:38

I’ve tried everything and it just doesn’t connect

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• 

  Blurams Support

  • April 16, 2024 03:00

  We sincerely apologize for the inconveniences you have experienced and are ready to provide assistance to solve your problems.

   

  Different adding methods will be different due to different attributes of the device.

   

  QR Code(Wi-Fi Connection)

  1. On the device list of the app, tap the "+" sign in the upper right corner.

  2. Select the device you're going to add, and select "Wi-Fi Connection".

  3. Press and hold the RESET button until the indicator light of the device changes to a blinking red light, or you hear a beep.

  4. Make sure that the Wi-Fi is a 2.4G network (If you only have 5GHZ Wi-Fi, please check if the device you have supports an internet connection). Enter the Wi-Fi password and connect it with camera.

  5. Have the device scan the the QR code generated on the phone, and keep a proper distance (10-20 cm or 4-8 inches)until the camera’s indicator light changes to a blinking green light, or you hear two beeps from device.

  6. After scanning the QR code successfully, the device will start to connect to the Wi-Fi and then the server until it is set.

   

  AP Mode(Wi-Fi Connection)

  1. On the device list of the app, tap the "+" sign in the upper right corner.

  2. Select the device you're going to add, and select "Wi-Fi Connection" (only supported by part of devices, please choose according to the APP display).

  3. Press and hold the RESET button until the indicator light of the device changes to a blinking red light, or you hear a beep, select AP entrance.

  Go to the phone’s Setting -> Wi-Fi and connect your phone to a Wi-Fi named “CAM_xxxxxxx”

  4. After the connection is successful, return to theBluramsAPP to display the Wi-Fi list scanned by the device.

  5. Select the Wi-Fi to which the device will be connected and enter the password

  After clicking Next, the device will start to connect to the Wi-Fi and server and complete the setup.

   

  Network Cable Connection

  1. On the device list of the app, tap the "+" sign in the upper right corner.

  2. Select the device you're going to add and select "Network Cable Connection"(only supported by part of devices, please choose according to the APP display).

  3. Press and hold the RESET button until the indicator light of the device changes to a blinking red light, or you hear a beep.

  4. Your device information needs to be matched before connecting, by scanning QR or entering the current SN code on the device.

  5. After clicking Next, the device will start to connect to the Wi-Fi and server andcomplete the setup.

   

  Bluetooth Connection

  1. On the device list of the app, tap the "+" sign in the upper right corner.

  2. Select the device you're going to addand select "Bluetooth Connection"(only supported by part of devices, please choose according to the APP display).

  3. Press and hold the RESET button until the indicator light of the device changes to a blinking red light, or you hear a beep.

  4. Select the Bluetooth signal that your phone has found to match the device, you can also match by scanning the QR code or entering the SN on the the device. Then wait for the match to be successful. The bluetooth is alwaysnamed as “CAM_xxxxxxx”

  5. After that Select the Wi-Fi to which the device will be connected and enter the password

  6. After clicking Next, the device will start to connect to the Wi-Fi and server and complete the setup.

   

  We hope you find these suggestions helpful.

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• 

  ghassemi_mail

  • June 22, 2025 12:05

  Dear Sir

  Followed the above steps completely.  Camera sees the WIFI but it can not connect to the server as you have banned the server from being seen!!

  We have this trouble by all our computers and all of our WIFI connected instruments, such as mobile

  Looking forward for you to remove this ban and help the camera to be useful!!

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