Mr

Answered

chris.m.stocks

• March 29, 2024 11:40

Blurams has stopped working on my android mobile and tablet. Unistalled/reinstalled 3 times and still doesn't work. Either hangs, or closes straight away. Both devices running android 14. Can only see 1 of 2 cameras on the website.

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  Blurams Support

  • April 22, 2024 08:10

  Dear Customer,

   

  Thank you for reaching out to us. I understand how frustrating it can be to experience issues with your Blurams app, especially after multiple attempts to resolve it. Let's work through this together.

   

  Here’s what we can do to troubleshoot and resolve the issue:

   

  1. **Update Your App**: Ensure that both your mobile and tablet have the latest version of the Blurams app installed. You mentioned uninstalling and reinstalling the app, but please double-check if there is any update available in the Google Play Store that you might have missed.

   

  2. **Check Device Compatibility**: Verify that both devices are compatible with the Blurams app. The app should support Android 14, but it's good to confirm there are no specific limitations mentioned on the app’s page on Google Play.

   

  3. **Clear Cache and Data**:

  - Go to your device Settings.

  - Navigate to Applications and find Blurams.

  - Tap on Storage and then clear both cache and data.

  - Try opening the app again to see if the problem persists.

   

  4. **Android System WebView and Google Chrome Update**:

  - Sometimes, the Android System WebView and Google Chrome can affect how apps run. Ensure these are updated to the latest version via Google Play.

   

  5. **Permissions**:

  - Check if all required permissions are granted to the Blurams app. Go to Settings > Applications > Blurams > Permissions. Ensure permissions like Camera, Location, Storage, and others are enabled.

   

  6. **Network Connection**:

  - Ensure that both devices are connected to a stable internet connection. Try switching between WiFi and mobile data to see if there is an improvement.

   

  Regarding the issue of only being able to see one of two cameras on the website, please check the following:

   

  1. **Camera Accessibility**:

  - Ensure both cameras are registered under the same account.

  - Check if both cameras are online and properly connected to your network.

   

  2. **Device Sharing and Settings**:

  - If the missing camera was shared with you by someone else, verify that the sharing settings haven't been changed.

  - Check the camera’s status in the Blurams app under Device Settings to ensure it’s active and not accidentally deleted or disabled.

   

  If these steps do not resolve the issue, it may be beneficial to look into the network settings or consider a consultation with our support team for more in-depth troubleshooting.

   

  Thank you for your cooperation and patience.

   

  Best regards,

   

  Blurams Support Team

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