Bug in app update?

Answered

asmegelsky

• March 27, 2024 19:27

App doesn't work on either of my android devices after update. States there is a bug!

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  Blurams Support

  • April 22, 2024 08:16

  Dear Customer,

   

  I'm sorry to hear that you are experiencing issues with the blurams app on your Android devices after a recent update. Let's try to address this problem step by step:

   

  1. **Basic Troubleshooting**:

  - Ensure that your Android devices are connected to a stable internet connection.

  - Restart your devices to clear any temporary software issues that might be causing the problem.

   

  2. **App Update and Reinstallation**:

  - Check if there’s a newer version of the app available on the Google Play Store that may have a fix for the bug you are experiencing.

  - If no updates are available or updating does not resolve the issue, you may need to reinstall the app. Before doing so, please make sure to back up any important data if possible.

  - Uninstall the app and then reinstall it from the Google Play Store.

   

  3. **Cache Clearing**:

  - Sometimes, clearing the app's cache can resolve unexpected behavior. To do this, go to your Android device's settings, then to 'Applications', find the blurams app, and clear the cache.

   

  4. **Device Compatibility**:

  - Please make sure that your Android devices meet the necessary system requirements for the updated version of the app.

   

  Once again, we are very sorry for the trouble this has caused you.

   

  Sincerely,

  Blurams Support Team

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