Bug dell'app

Answered

alessandro.tripodi5

• March 27, 2024 19:19
• Edited

L'app non funziona più. Un messaggio indica che a causa di un bug non è possibile avviare l'app. Come si può risolvere?

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• 

  Blurams Support

  • April 22, 2024 08:11

  Dear Customer,

   

  Thank you for reaching out to us and I apologize for the inconvenience you are experiencing with our app. Let's walk through some steps that may help resolve the issue with the app not launching due to a bug:

   

  1. **Restart Your Device**: Begin by restarting your smartphone or tablet. This can clear temporary glitches affecting the app's performance.

   

  2. **Update the App**: If you haven't already, please check if there is an update available for the blurams app in the App Store or Google Play Store and install it. Updates often contain bug fixes that can resolve issues.

   

  3. **Check the Network**: Make sure you have a stable internet connection. You can verify this by opening other apps or a browser and checking the connectivity.

   

  4. **Clear App Cache and Data**:

  - For Android: Go to 'Settings' -> 'Applications' -> 'blurams' -> 'Storage' and click on 'Clear Cache' and 'Clear Data'.

  - For iOS: You might need to delete and reinstall the app because iOS doesn’t allow you to clear app cache and data separately.

   

  5. **Reinstall the App**: If the above steps don't work, please uninstall the app and then reinstall it from the App Store or Google Play Store.

   

  Once again, we are very sorry for the trouble this has caused you.

   

  Sincerely,

  Blurams Support Team

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