App won't open on android

Answered

kfeddersen10

• March 27, 2024 09:59

Every time i try to open the app i receive the following message "Blurams closed because this app has a bug. Try updating this app after developer provides a fix for this error" I've reinstalled a few times and continue to have issues.

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  carlosing222

  • March 27, 2024 13:32
  • Edited

  Same problem here after updating the app to version 5.1049.3.531

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  glovercab

  • March 28, 2024 01:52

  Same problem. App will not open on android. Received message that app has a bug.

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  donnacook66

  • March 28, 2024 06:31

  Same problem. APP won t open. Tried reinstalling & restarting phone.  

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  mathieu.turcotte

  • March 28, 2024 11:50
  • Edited

  Same problem here. I got those cameras because I have a health issue that I NEED to be able to see what happened in here... This is a MAJOR problem for me.... fix your s**** guys...

  Even if I have SD cards in the cameras, the web portal doesn't let you watch the history if you don't pay for online storage... It doesn't let me watch the SD card footage... COME ON!

  I tried wiping data... uninstalling and reinstalling... rebooting the phone... Nothing works... This is absolute garbage...

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  kfeddersen10

  • March 29, 2024 02:31

  For those still having an issue, the galaxy app has a older version that works as a temporary solution.

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  mathieu.turcotte

  • March 29, 2024 11:50

  seems fixed this morning... Hopefully this doesn't happen anymore, I NEED these to work...

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  Blurams Support

  • April 22, 2024 08:15

  Dear Customer,

   

  Sorry to hear that you are experiencing issues with the Blurams app. To assist you better, we can take the following steps to troubleshoot this issue:

   

  1. **Update the App**: Please verify that you have installed the latest version of the Blurams app. App updates often contain bug fixes and improvements that could resolve your issue. Visit the App Store or Google Play, search for the Blurams app, and tap 'Update' if an update is available.

   

  2. **Restart Your Device**: Occasionally, a simple restart can resolve unexpected app behavior. Please power off your device and turn it back on, then attempt to open the Blurams app again.

   

  3. **Check Device Compatibility**: Make sure that your device meets the minimum requirements for running the Blurams app. If you are unsure, you can find this information in the app description on the App Store or Google Play.

   

  4. **Clear App Cache (Android Devices)**: If you are using an Android device, try clearing the app cache. Go to 'Settings' > 'Apps & notifications' > 'App info' > 'Blurams' > 'Storage & cache' and tap 'Clear Cache'.

   

  5. **Submit a Bug Report**: If the issue persists after following the above steps, it might be helpful to report the bug directly to the Blurams Support Team. This provides valuable information for investigating and addressing the problem.

   

  Our team will work diligently to help resolve this issue and ensure that you can use our app as intended. Thank you for your patience and understanding.

   

  Best regards,

  Blurams Support Team

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